Clinical Triage Coordinator

About Kindbody

Kindbody is a leading fertility clinic network and global family-building benefits provider for employers offering the full-spectrum of reproductive care from preconception to postpartum through menopause. Kindbody is the trusted fertility benefits provider for 127 leading employers, covering more than 2.7 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all. Kindbody has raised $315 million in funding from leading investors.

Founded in 2018, CB Insights recognized Kindbody as one of the world’s promising health companies. Kindbody was named to Inc.’s Best In Business list of most admired companies, Forbes Best Startup Employers, Fast Company’s Brands that Matter,  2023 Linkedin Top 50 Startups list, and Fierce Healthcare named Kindbody to its Fierce 15 list of 2022, which recognizes the most promising healthcare companies in the industry world. Kindbody was named to the 2023 CNBC Disruptor 50 list for revolutionizing the way fertility care is delivered in the U.S.

About the Role

As an experienced Nurse Triage Coordinator reporting to our Director of Clinical Services, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role is a full-time remote position.

The hours will be determined based on availability and need, with occasional weekend and holiday shifts. 

Nursing Support Responsibilities:

• Act as a liaison between CX and clinical support
• Develop and maintain key clinical FAQs and scripts for CX
• Handle all inbound patient questions regarding cycle management, pharmacy logistics, emergent clinical needs that enter through messaging platforms and phone lines
• Manage all inbound secure messages for “medical team”

Nursing Responsibilities:

• Work with team to oversee patients’ cycling questions - injection administration questions, consent questions, medication questions, and answer general process questions throughout the cycle
• Provides patient/couple counseling, procedure teaching, communicates physician orders and instructions
• Ensure all patient information is documented appropriately in our EMR according to our procedures
• Establishes a compassionate environment by providing emotional and psychological support to patients and patients’ families
• Works independently to assure the program goals are achieved
• Support and promote excellence in customer service
• Provide feedback to HQ on process improvement and job specifications to help gain efficiencies in your day to day

 

Who you are:

• 1-2 years experience as a nurse in a fertility practice or Ob/GYN
• Current Registered Nurse license
• Experienced in EMR and G-Suite
• Experience in and a passion for women’s health & fertility
• Strong communication skills & a team player
• Willingness to be flexible and roll with the punches
• Detail oriented
• Exemplifies strong customer service skills and professionalism

Perks and Benefits

Compensation Range for this role is approximately $50,000-$60,000 depending on experience and education.

Kindbody values our employees and wants to do everything to ensure that our employees are happy and professionally fulfilled, but also that they have the opportunity to be healthy.  We are committed to providing a number of affordable and valuable health and wellness benefits to our full-time employees, such as paid vacation and sick time; paid time off to vote; medical, dental and vision insurance; FSA + HSA options; Company-paid life insurance; Short Term + Long Term Disability options; Paid Parental Leave (up to 12 weeks fully paid dependent on years of service); 401k plans; equity offering, monthly guided meditation and two free cycles of IVF/IUI or egg freezing and free egg storage for as long as you are employed

Additional benefits, such as paid holidays, commuter transit benefits, job training & development opportunities, social events and wellness programming are also available.  We are constantly reevaluating our benefits to ensure they meet the needs of our employees.

In an effort to protect our employees and our patients, Kindbody strongly encourages all employees to be fully vaccinated against COVID-19. However, some states are requiring that all healthcar