Infrastructure IT Technician IV - Multisite Manufacturing Plant Support

At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.

Consider applying here, if you want to:   

• Work in an entrepreneurial and dynamic environment with a chance to make an impact.   
• Develop lasting relationships with great people.   
• Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our Team Members.

Infrastructure IT Technician IV - Multisite Manufacturing Plant Support

The Infrastructure IT Technician IV executes IT activities necessary to support and maintain the business. This includes planning and execution of tasks to support project execution as needed for plant build/support activities, end user equipment preparation/troubleshooting as well as other IT related tasks. The IT Technician IV is able to work in an autonomous fashion to support the business and perform other IT tasks. The IT Technician IV is the face of IT to the business, and as such has a high level of focus on the end user experience and is able to quickly drive issues to resolution.

Ideally, this Technician will be based in our Columbus, OH plant. And will support the Columbus, Cincinnati, Plainfield, Louisville, Pittsburg, and Detroit Plants.

Essential Functions

• Execute IT Support Department’s Tactical goals.
• Work with the senior support team to execute projects based on priorities, goals, and objectives.
• Take lead on executing day-to-day responsibilities.
• Follow IT Support Technician work schedule to ensure adequate coverage for 24x5 support (On-call weekends).
• Maintain the highest level of customer service for our end users (technical & soft skills).
• Take lead on the execution of departmental projects, contributing where needed for successful completion.
• Delegate issues to appropriate IT Teams as needed.
• Provide notification to IT Support Management team when issues are ongoing and impacting end users to keep them informed.
• Travel to remote plants as needed based on projects and support needs
• Document all incoming issues and escalate to the appropriate Support teams.
• Handle issues escalated up from lower level support team to resolve end user and/or system issues.
• Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.

Qualifications

• Minimum Qualifications:
  • 5 Years   – Experience in IT Infrastructure supporting multisite manufacturing plants
  • 5 Years  – Structure cabling, security cameras, Fiber, CAT5, CAT6, IDF/MDF, wireless, APs, TCPIP, CISCO
  • 5 Years  – Experience managing projects

              *experience may include a combination of work experience and education

• 75% - on average travels 3 weeks out of the month

• Preferred Qualifications:
  • 7 Years– Experience in IT Infrastructure supporting multisite manufacturing plants
  • 7 Years – Structure cabling, security cameras, Fiber, CAT5, CAT6, IDF/MDF, wireless, APs, TCPIP, CISCO             
  • 7 Years  – Experience managing projects

*experience may include a combination of work experience and education

Additionally, IT Technician IV is expected to demonstrate:

• Outstanding Customer/Client Focus.
• Strong technical skillset with ability to diagnose complex, multi-faceted system issues.
• Strong knowledge of and experience with Microsoft Office software.
• Good written and verbal communication skills.
• Strong hands on technology background on both hardware and software platforms.
• Ability to adapt to change including advances in technology.
• Provide technical guidance to Level I/II/III technicians
• Strong hardware troubleshooting skillset, familiarity with laptops, desktops, servers and peripherals. 
• Teamwork Orientated but able to work independently as needed.

Education

• Minimum Required: 
  • Associate's Degree in Computer Science, related field, or equivalent work experience
• Preferred: 
  • Bachelor's Degree in Computer Science, related fi