Principal Technical Account Manager, Regional Service Center

<p>Looking for a Principal Technical Account Manager with strong skills in Project and Service Management and good knowledge of Oracle Cloud Services to manage the governance and technical service delivery for Oracle CSS Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services and projects.</p> <p>Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part.</p> <p><strong>Preferable qualifications:</strong></p> <p>• Proven and significant experience in the IT industry.</p> <p>• Preferable previous Outsourcing/Managed Services delivery or implementation experience.</p> <p>• Proven track record of building strategic relationships and delivering high levels of customer service.</p> <p>• Proven day-to-day service delivery experience, this should be in current role.</p> <p>• Previous experience of working in a virtual team, and taking the lead role for that team</p> <p>Any second language besides English (French, Spanish, Italian or Scandinavian language skills) would be a plus.</p> <ul> <li>Develop and Manage the Oracle Customer Relationships by forming long term customer relationships with key customer contacts. Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization. Provides direction and mentoring to more junior team members. Understand customer’s industry drivers, organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap.</li> <li>Work collaboratively with sales, the delivery teams and customers to identify appropriate solutions.</li> <li>Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business.</li> <li>Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives.</li> <li>Identify and submit delivery leads for new opportunities and contract renewals.</li> <li>Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution.</li> <li>Establish and maintain a delivery governance model with the customer at the management and executive levels.</li> <li>Perform scope and risk management.</li> <li>Contribute to initiatives for Oracle delivery organizational process improvement and tool development.</li> <li>Conduct periodic Service Account Planning and Account Reviews.</li> </ul> <p>7-10 years Enterprise implementation experience, IT Service management, Project management or Account Management experience and/or Advanced Educational degree. Project Management or Service Management certification is desirable - ITIL, PMP, Prince2 or University equivalent. Subject Matter expertise in industry or product(s). Ability to effectively communicate and engage with senior executives. Demonstrated expertise in large (multi-site or international) IT projects. Working Globally is desirable.</p> <p></p> <p>As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.</p> <p>When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.</p> <p>We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.</p> <p>Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p> <p>We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or