Manager, Program Operations

Company Description

About Covista

Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.

For more information, visit covista.com and follow us on LinkedIn, Instagram and YouTube.
 

Job Description

Opportunity at a Glance

This position partners with cross-functional teams to ensure solutions are efficient, effective, and aligned with business goals, with a primary focus on optimizing the technology tools, systems, and processes that support scalable partner operations.

This role is critical to the success and scalability of Covista’s partnerships with Healthcare Employers to support the growth of our institutions. 

This back-end role project manages implementations and ongoing management of Elevate partnerships across cloud-based tools, including key deliverables and timelines across multiple workstreams for both implementation and ongoing support. It supports implementations and partnership management while helping drive technology development across CDX pods—working closely with the CDX delivery manager to identify risks and manage expectations for technical enhancements needed for scale. Leveraging hands-on experience with systems such as Salesforce, Banner, and Power BI, this role helps shape and implement the technology roadmap for partner programs, while working across all Covista Solutions program/project implementations and contributing to execution as needed.

In addition, this role supports process refinement and documentation, works closely with internal stakeholders, external partners, and leadership to manage timelines, risks, resource needs (helping shift allocations based on project progress), and helps identify opportunities to improve how work gets done across teams.

Responsibilities

• Analyzes project needs and identifies resources required.

• Help drive technology development across CDX pods to support scale and improve operations.

• Work with internal stakeholders and external partners to manage priorities as needs shift.

• Investigate issues to identify root causes and design solutions in support of colleagues and the end-to-end parter-student lifecycle

• Supports the team’s manual reporting as needed, while also developing solid QA processes to keep reports accurate and consistent.

• Develops detailed project plans, which include key activities, timelines and resource requirements needed to achieve project objectives while adhering to an appropriate systematic development process.

• Tracks and documents completion of work plan activities and initiates efforts to advance the project as needed.

• Manages multiple projects according to plan while monitoring, measuring and reporting on progress to ensure project is delivered on time and within budget.

• Modifies tasks, sequencing, and resourcing as appropriate to maintain progress.

• Identifies and addresses obstacles ensuring appropriate resolution.

• Works closely with groups involved to ensure smooth implementation.

• Support implementations and ongoing partnership management across cloud-bas