COORD- ED NIGHT PATIENT ACCESS

Summary of Essential Functions

• Fully versed in all aspects and functions of admitting/registration/business office requirements.
• Knowledgeable of hospital’s policies and procedures, Joint Commission standards and HIPPA Privacy Practices as related to the Admission Department.
• Performs, organizes and delegates routine coordination of functions within the department.
• Meets deadlines with prompt, thorough approach, with ability to prioritize various requests and complete duties as required.
• Provides ongoing support and expertise through mentoring and assessment of department.
• Performs and manages routine and detailed coordination functions within the department.
• The duties of this position are not limited to this list and can be changed when deemed necessary.

Educational Requirements

• High School Diploma or equivalent.
• Must be able to communicate effectively in English, both verbally and in writing.

Certification/Knowledge/Skills/Abilities:

• Minimum of two years of essential experience in the Patient Access department or up to three years related experience.
• Ability to communicate effectively and courteously.
• Demonstrate patience, tact, diplomacy and persistence in daily contact with all customers.
• Performs effectively under stress to meet deadlines.
• Must have the ability to organize, prioritize work according to written or verbal instructions using organizational skills and sound judgment.
• Ability to listen and display professionalism and confidentiality.

Physical Requirements

• Requires eye-hand coordination and manual dexterity.
• Requires corrected vision and hearing to normal range. Must distinguish the difference between numbers and symbols.
• May require some lifting up to 20 pounds.
• Will be required to assist patients to their rooms, by walking, pushing in a wheelchair or calling nursing to assist.
• Must be able to read and write the modern English language.
• Sedentary job with frequent standing an walking

Duties and Responsibilities

• Ensures that highest possible customer service is delivered to both internal and external customers. Proactively approaches dissatisfied customers and implements customer service recovery measures to satisfy displeased customers.
• Responsible for maintaining current knowledge of registration, insurance, and collections guidelines, to serve as a resource for staff, physician offices, clinical and non-clinical departments
• Plan and schedule work for the group ensuring proper distribution of assignments and adequate manning. Coordinates staffing schedules and approves/denies time-off requests according to guidelines and completes payroll entry and provides staffing coverage as needed.
• Monitors quality and accuracy of registrations and assists with quality assurance audits and reports. Assists in trending data and assists manager to resolve/fix errors i.e. duplicate MRN, incorrect data elements, etc.
• Participates in performance improvement (i.e. follows established work systems, identifies deviations or deficiencies in standards/systems/processes and communicates problems to manager and/or director).
• Takes an active role in the maintenance, testing, upgrades, & issue resolution of all registration systems.
• Demonstrates a high level of flexibility, commitment and availability to the department needs. Completes special assignments completely in a timely manner. Is quick to assist with needed projects/special circumstances.
• Manage department staff, including hiring, scheduling, training, evaluating performance and competency, and conducting disciplinary/counseling as needed according to hospital policies/procedures.
• Provides leadership for day-to-day operations of the department, ensuring operating efficiency and continuity of care.
• Performs all other tasks/responsibilities as necessary.