Customer Success Manager III, Enterprise

RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries.
Join us as a Customer Success Manager at RevolutionParts, where you'll embark on an exciting journey to guide our customers to success! Teaming up closely with our Account Executive squad, you'll lead the charge in seamlessly implementing our cutting-edge e-commerce platform, driving widespread adoption across their organization, and ensuring they continually reap the benefits of our top-notch products and services. This role will be leading both our top OE Retail customers, along with being responsible for supporting our Aftermarket customer base. You will be driving and configuring a new customer journey for a new segment!
Using your savvy consultative skills, you'll forge strong, long-lasting relationships with our customers, positioning yourself as their trusted partner throughout their entire journey with us—from the initial onboarding to ongoing adoption, advocacy, and renewal.
Armed with an insider's perspective on what makes our customers tick, you'll be their voice within our organization, offering valuable insights to our Product team and beyond. As one of our esteemed Revolutionaries, you'll embody our customer-centric ethos, serving as a beacon of empathy and expertise for our most valued clients.
Ready to revolutionize the customer experience and become a strategic consultant for our top-tier customers? Join us on this exhilarating adventure!
AI Fluency & Modern ToolingAt RevolutionParts, we expect team members to actively use modern tools — including AI-powered systems — to improve decision-making, productivity, and quality of work.This includes:

• Using AI tools responsibly to accelerate research, analysis, documentation, and problem-solving
• Exercising strong judgment around data privacy, accuracy, and ethical use
• Continuously learning and adapting as AI capabilities evolve

Proven examples of using AI to improve outcomes in prior roles is expected. *PLEASE NOTE: If you do not have at least 2 years of experience in SaaS eCommerce - preferably in a customer success or similar position - we cannot consider you for the role.
Responsibilities:

• Become a trusted business advisor and primary point of contact for some of our top customers, including OE Retail and Aftermarket accounts
• Help define and create a new customer journey for our eCommerce solutions
• Analyze and interpret key data points that help identify sales growth opportunities
• Communicate clearly the progress of monthly/quarterly initiatives and goal progression to internal and external stakeholders
• Identify key services and products that our customers can benefit from to help improve their ROI
• Develop a trusted advisor relationship with assigned accounts, customer stakeholders, and executive sponsors
• Enact timely and successful recommendations to meet your customers' needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Utilize tools to forecast and track assigned account metrics and health
• Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Monitor and analyze customer’s usage of our product
• Responsible for working with the Sales and Onboarding teams to integrate new clients and developing existing client relationships
• Liaise between the customer and all internal teams
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Requirements:

• 5+ years of previous account management in a SaaS e-commerce technology company
• Previous experience advising customers on digital marketing fundamentals, including SEO, SEM/PPC, email marketing, and paid social strategies
• Strong skills in using Excel to perform data analysis 
• Knows key eCommerce industry updates before most people
• Expert level working with eCommerce platforms like Shopify, WooCommerce, Magento, Big