Senior Manager, Finance Transformation and Revenue Operations

ITHAKA’s mission is to expand access to knowledge and education around the world. Our services — Artstor, JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome historical barriers to education. In carrying out our mission, as employees we feel a deep responsibility to each other and our well-being, and are committed to building and sustaining a diverse, equitable, and inclusive workplace.

The Role

ITHAKA is looking for a Senior Manager, Finance Transformation and Revenue Operations. This is a strategic and transformational leadership position reporting directly to the CFO. Leading a team of three finance professionals, you will be a key partner in the reimagination of the finance function, leveraging technology and process redesign to deliver sustainable impact. This role demands a visionary leader who can identify and execute opportunities for transformation while aligning finance initiatives with long-term organizational goals. Collaboration with stakeholders across finance and business functions will be essential in driving this mission forward. This role is ideal for a strategic thinker and dynamic leader who thrives at the intersection of finance, technology, and innovation. 

About the Role

The Senior Manager, Finance Transformation and Revenue Operations is a pivotal role that supports the Finance transformation agenda, with primary focus on transforming the Revenue and A/R area and managing a senior revenue accountant. In this position, you will spearhead efforts to automate processes, enhance reporting and analytics, and establish robust data stewardship practices. By driving innovation and efficiency, you will ensure the Revenue and A/R functions align with organizational goals and emerging best practices.

Responsibilities

Transformational Leadership:

• Process Redesign and Automation:
• Assess current workflows within Revenue and A/R, identifying inefficiencies and manual touchpoints.
• Lead automation efforts, prioritizing high-impact areas and automated reporting. Collaborate with the team to ensure Salesforce implementation is fully leveraged. Work closely with the controller and CFO to overcome challenges and foster ownership of the process through clear expectations and continuous support.
• Develop and implement a phased roadmap for transformation aligned with organizational goals.
• Data Stewardship and Governance:
• Act as the custodian of financial data within the Revenue and A/R area.
• Establish practices for consistent data creation, transformation, and governance.
• Enhance dimensionality in the chart of accounts for granular and insightful reporting.
• Enhanced Reporting and Analytics:
• Accelerate the development of comprehensive and dynamic reporting for Revenue and A/R.
• Introduce advanced analytics to support data-driven decision-making.

Organizational Support:

• Team Management:
• Directly supervise one senior revenue accountant and two revenue accountants, ensuring clear communication of priorities and goals.
• Provide coaching and development opportunities to elevate the team’s capabilities.
• Controller Support:
• Act as a trusted advisor to the controller, offering insights and strategies for improved financial operations.
• Collaborate on cross-functional initiatives, expanding beyond Revenue and A/R and aligning with broader organizational transformations.

Stakeholder Engagement:

• Change Management:
• Design and execute change management strategies to support the adoption of new tools, processes, and practices.
• Facilitate training and create resources to equip the team with skills needed for transformation success.
• Collaboration:
• Partner with internal and external stakeholders, including Finance, IT, sales, and senior leadership, to ensure alignment on transformation goals.
• Occasional travel, comprising less than 10% of the time, may be necessary, with a primary focus on visits to our Michigan and New York offices.

Qualifications

• Education and Experience:
• Bachelor’s degree in Finance, Accounting, or related field; CPA or similar certification preferred.
• 7+ years of experience in finance operations, with a focus on Revenue and A/R transformation.
• Technical Expertise:
• Proficiency with ERP systems, financial automation tools, and data