Sr Inventory Coordinator

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Sr Inventory Coordinator

A supporting-level team member who applies foundational infrastructure/platform knowledge to ambiguous technical/non-technical projects and tasks. This person assists with issue investigations, data analysis and remediation for internal and external infrastructure disruptions and/or service enhancements.

What you will do:

• Collects information to understand problems and identify their origin

• Recommends interim and long-term solutions to complex problems to ensure successful resolution; guides the analysis of a problem all the way to a successful resolution.

• Implements prescribed steps and ensures effective resolution, escalating troubleshooting if needed.

• Able to configure or operate cloud infrastructure through tools or interfaces.

• Has a broad understanding of observability and operational tools.

• Has a foundational understanding of software testing principles.

• Assists with issue or incident investigations by gathering and documenting necessary information.

• Identify, research, test and escalate bugs to the appropriate teams for resolution

• Translate data analysis and findings into accessible visuals to identify chronic issues or product opportunities.

• Understands how to proceed with collecting data on customer and employee satisfaction, and supports the data collection and analysis process.

• Applies technical expertise to resolve service and system disruption in coordination with technical teams.

• Contacts required resources both inside and outside the company as necessary to resolve the problem.

• Develops/maintains support documentation for use by all levels of support personnel.

• Confirms comprehension and understanding of complex information (e.g., legal, operational risk, and regulatory data) by correctly and clearly answering routine questions.

• Creates clear, concise and organized communication materials (e.g., policies & procedures, guidelines, presentations, messages).

• Considers and understands the audiences' specific needs and comprehension level to determine the most appropriate message and delivery method, limiting or explaining technical language.

• Coordinates bringing together different stakeholders with varied perspectives to develop solutions to issues, and contributes own suggestions.

• Thinks holistically to identify opportunities around policies/ processes to increase efficiency across organizational boundaries.

• Assists with a whole systems approach to analyzing issues by ensuring all components (structure, people, process and technology) are identified and accounted for.

• Identifies that there is a need for process improvement and actively seeks guidance from their Manager on how to achieve this. Sees where efficiency and process improvement are needed within their immediate team.

• Demonstrates an openness and flexibility to adapting their work to new processes to streamline and be more efficient.

• Assists with the development of business area standards and procedures.

• Collaborates with team members to co-develop and solve problems.

Who you are:

• Bachelor's degree in a technical field or equivalent professional experience

• Demonstrates production and/or data analysis work experience.

• Experienced in supporting day to day operations in technical environments.

• Familiar in working with infrastructure services.

• Understand basic concepts of one programming or scripting language (e.g. JavaScript or bash).

• Know basic programming control flow and can write a simple function in a given language (e.g. fizzbuzz).

• A+ Certification or equivalent

• AWS Foundational Certification

The total cash range for this position in Austin is $69,000.00 to $96,500.00. Employees in this role have the potential to increase their pay up to $110,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

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