Lead Software Engineer - DevOps

About the Role

The Williams-Sonoma ECommerce Engineering organization is seeking an energetic and talented Lead Software Engineer – DevOps to help deliver high value, high quality features to our industry leading eCommerce sites.  At Williams-Sonoma we build 15 of the retail industry’s leading websites comprised of eight inspirational marketing concepts in the U.S.A and Canada - Williams-Sonoma, west elm, Mark and Graham, Green Row, Rejuvenation and the Pottery Barn family.

The Lead Software Engineer – DevOps must have a solid and successful background driving CI/CD, automation, infrastructure as code, configuration management, monitoring, and original tools development for enterprise software and systems running in clouds as well private datacenters and in on-prem VM and Kubernetes clouds using Python, Groovy, shell scripting, and Java. This role will design and support continuous integration, continuous delivery (CI/CD), and the Engineering process for WSI eCommerce websites and apps, retail stores, supply chain, and call center applications through DevOps tooling and direct support of software engineers in testing and pre-production environments. Through original code and integration, provide enhancements to CI/CD tooling and original applications that accelerate feature delivery by reducing human effort, removing process stop points, increasing repeatability, and providing self-service.  The successful candidate must have great communication skills, a passion for CI/CD, and a strong sense of ownership. A proven track record of designing, developing, and maintaining dependable, repeatable, mission-critical build pipelines, systems, and products is a must. 

Responsibilities:

• Assist in interpreting DevOps product descriptions and designing and defining the solutions
• Work with Architecture to craft technical designs and drive the evolution of our DevOps architecture
• Lead a team of engineers from ideation to release and beyond in delivering original DevOps applications and tools, enhancements to existing tools and pipelines, and new services in Python, Java, and Groovy
• Review the work of other engineers in a collegial fashion to ensure the work product is of high quality and consistent with our standards
• Proactively identify automation and self-service opportunities
• Continuously monitor the health of CI/CD tools and takes corrective action on issues identified
• Respond to trouble reports regarding CI/CD tooling and investigates and corrects issues
• Respond to requests for assistance in triaging custom and 3rd party-application environments
• Investigate pipeline and build failures, identifies root cause, corrects
• Support Site Reliability Engineering in use of release and other tooling
• Research, design, implement new technologies within CI/CD and as standalone applications
• Collaborate with feature developers to onboard/integrate applications according to WSI best practices
• Support development team delivery process through SDLC up to handoff to Release Management and Site Reliability Engineering teams
• Collaborate with Infrastructure team to provision and deprovision capacity
• Lead or participate in major updates supporting new requirements and maintaining systems 
• Work on many phases of a project or entire projects of high complexity 
  • Develop and maintain procedures and system documentation 
  • Contribute to and enforce best practices
  • Participate in establishing strategies and standards 
  • Perform systems resource optimization activities
  • Lead or participate in implementation of resources management and monitoring methods, tools and thresholds
  • Support resolution of production incidents
  • Provide work breakdown planning and estimation
  • Anticipate risks and provides contingency solutions and timelines
  • Suggest process improvements and best practices
  • Measurably improves processes and best practices to achieve goals
  • Interact with business users, and/or functional peer group and managers
  • Work with contract resources, providing guidance and assessing the quality of work
  • Actively share knowledge (technical and professional) through shared resources and informal teachings 
  • Inspire teamwork and guides team members in task completion
  • Mentor, cross train co-workers within area of expertise
  • Self-directing and provides direction for others
  • Achieve team consent and buy-in

Criteria:

• 8 years of relevant DevOps experience
• Docker and Kubernetes stack expertise
• Experience using Helm/Helm charts for Kubernetes deployments 
• Jenkins and Jenkins Pipeline expertise
• Programming expertise in Groovy, Python, shell, and/or Java
• Experience wi