Head of Customer Identity and Access Management, Managing Director

About Opportunity:

Global Cybersecurity (GCS) protects State Street and its clients from the impact of cyber-attacks against systems by understanding the risks these attacks present and mitigating them through a robust, continuously evolving, cybersecurity program and control environment.

Reporting to the Head of Identity & Access Management, the Head of Customer Identity and Access Management (CIAM), MD will lead the strategic direction, development, and implementation of the bank's CIAM program. This role is critical in ensuring the secure management of customer identities, authentication, and authorization across all customer access channels. The successful candidate will work closely with various departments, including IT, marketing, and customer service, to enhance the bank's digital presence and improve customer engagement. Other responsibility areas are listed below.  

Responsibilities:

• Strategic Leadership: Develop and execute the CIAM strategy to support the bank's digital transformation and customer engagement goals.
• Program Management: Oversee the implementation of CIAM solutions, ensuring they meet regulatory requirements and industry best practices.
• Security and Compliance: Ensure strong authentication mechanisms, such as multi-factor authentication (MFA), are in place to verify customer identities accessing sensitive information or performing critical transactions 
• Customer Experience: Enhance the customer experience by providing seamless, secure, and personalized interactions across all channels 
• Collaboration: Work with cross-functional teams to integrate CIAM solutions with existing systems and processes.
• Risk Management: Regularly review and update customer access controls and maintain adherence to our cyber controls assurance requirements. 
• Monitoring and Reporting: Integrate monitoring and logging of customer access activities to with our cyber defense centre to detect and respond to any suspicious or unauthorized activities.
• Innovation: Stay updated with the latest trends and technologies in CIAM to continuously improve the bank's capabilities.

Required Qualifications:

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is preferred.
• Experience: Minimum of 10 years of experience in identity and access management, with at least 5 years in a leadership role.
• Skills:
  • Strong understanding of CIAM principles and best practices.
  • Experience with implementing MFA and other authentication mechanisms.
  • Excellent project management and organizational skills.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.
• Certifications: Relevant certifications such as CISSP, CISM, or similar are preferred.

Key Competencies:

• Leadership: Ability to lead and inspire a team to achieve strategic goals.
• Customer Focus: Commitment to enhancing the customer experience through secure and efficient identity management.
• Transformation: Ability to drive transformation in a complex environment
• Collaboration: Strong ability to work collaboratively with various stakeholders.

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to improve your technical skills, solve real problems and make your mark in our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark in the financial ser