Assistant Manager, In Room Dining

Job Title: Assistant Manager of In Room Dining
Job Pay range: $60,000 - $65,000/annual salary.
Job Summary:
The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.
Our In Room Dining Team are experts in bringing the dining the room experience to the guest’s room. The In Room Dining Manager will assist with the overall day-to-day operations and ensure our team is trained and guests have a wonderful dining experience. Apply now to find out why good times come as standard, and worries are soon forgotten at The Broadmoor.
Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.
What you will be doing:
• Ensure the highest quality of food, beverages and service are provided to our guests ordering in-room dining
• Follow through on guest satisfaction and proper handling of guest comments
• Responsible for daily line-ups, weekly management meetings, and monthly staff meetings
• Maintain high staff morale through positive reinforcement/feedback
• Ensure all safety guidelines and fire and emergency procedures are reviewed and clarified with staff members
• Schedule team members to ensure correct staffing for service and profitability
• Direct and establish daily operational procedures for employees in their daily responsibilities
• Maintain accountability for ordering and ensure proper inventory levels of all equipment and supplies utilizing the appropriate requisition systems
• Ensure proper cash handling and accounting procedures are upheld
• Achieve budgeted financial revenues, controlling labor and cost of sales, other departmental expenses and the budgeted profit levels
• Maximize all revenue opportunities (e.g. increasing average check amount and maximizing guest reservations in outlet)
• Maintain knowledge of, abide by, and enforce Colorado liquor laws
• Communicate and conduct progressive discipline in all areas of the operation
• Conduct interviews and ensure staffing levels are maintained according to guidelines and ensure job descriptions remain current
• Prepare and conduct staff reviews and appraisals
• Oversee the required and necessary maintenance and sanitation programs
• Maintain comprehensive knowledge of food products and preparation, food trends, wine and beverages, inclusive of overall department’s knowledge
• Maintain knowledge of Broadmoor history and grounds, inclusive of overall department’s knowledge
• Maintain knowledge of Broadmoor restaurants and retail outlets, inclusive of overall department’s knowledge
• Willingness to work in a fast-paced, team-oriented environment.
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.
What we are looking for:
• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. Supervisory experience, especially in a restaurant setting, preferred
• Experience with Microsoft Office suite (Word, Excel, Outlook).
• Occasional heavy lifting (up to 50 lbs) with a work environment that may be indoors and outdoors at times
• Enthusiastic, friendly, and energetic team member who works well with others
• Strong interpersonal communication skills
*Reasonable accommodations will be made for individuals with disabilities*
Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At The Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.
Why Choose The Broadmoor (Benefits)
Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.
• Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list