Instructional Design Support Specialist II

Department

Center for Teaching Learning and Design

Position Description

The Instructional Design Support Specialist II is part of the Instructional Design group in the Center for Teaching, Learning and Design. Primary responsibilities include answering incoming support questions, both physically and virtually, resolving technical issues related to teaching and learning, developing both web-based and face-to-face training and tutorials, as well as researching developing trends and changes in teaching and learning technology. This position applies instructional design knowledge, customer support experience, and technical skills to support the mission of MSU Denver. 

The Instructional Design Support Specialist’s primary role is to offer synchronous and asynchronous support through training and troubleshooting instructional challenges using digital tools. They also work closely with instructional designers and the instructional media team to handle responsibilities for work on courses, modules, and course curriculum for all delivery modalities.

Responsibilities

50% - Instructional Support and Content Creation

• Provides synchronous and asynchronous support, including effective design and teaching practices, accessibility, and technical training in response to faculty and staff instructional technology needs and issues
• Troubleshoots and resolves problems and issues with digital tools, technologies, and design strategies
• Designs, develops and implements digital instructional materials (e.g., animations, interactive elements, simulations, video, etc.) using content authoring and management tools (e.g., Adobe Suite, Camtasia Studio, MS Teams, HTML5, Moodle, SCORM, etc.)
• Develops and maintains website and digital content (Wordpress)
• Manages online support ticket system
• Researches upcoming changes and trends in relevant digital technologies used in instruction (e.g. Canvas, MS Teams, YuJa, etc.)
• Designs and implements modern instructional design and engaging user experiences while incorporating ADA Section 508 guidelines
• Advises faculty and staff on technology/tool best practices based on pedagogical and andragogical considerations

30% - Instructional Training

• Develops, tests, maintains and delivers synchronous and asynchronous, web-based training materials (including tutorials, FAQs, spotlight articles in both text and various multimedia formats) in support of online and hybrid delivery modes, including attention to issues such tool functionality, best practices, flow of information, and relevancy of media and other technologies
• Delivers in-person and virtual training sessions, presenting developed training materials on instructional design best practices and theories, LMS functionality, educational tool usage, and other technologies related to instruction
• Plans and develops online training materials, which may include technical writing, in alignment with established guidelines and needs of the department, faculty, staff and students
• Implements introductory level instructional design practices and theories to inform training, teaching and learning efforts

10% Internal Collaboration, Tracking, and Design

• Recommends, reviews, implements and updates instructional design processes, procedures, and tools
• Works to develop a welcoming, collaborative environment across the entire Instructional Design group
• Works closely with the team and supervisors to report tracking and the status of all projects
• Works with complex source material and within detailed development cycles, keeping both the process and the content highly accessible, streamlined, and focused for collaborators and stakeholders
• Adheres to course development and support schedules while communicating effectively with stakeholders and colleagues

10% Research and Other Duties

• Supports events, conferences and workshops sponsored by the Center for Teaching, Learning and Design
• Works to gain knowledge and expertise in instructional design
• Other duties, as assigned

Required Qualifications

• Bachelor's degree (Two years of work experience may be substituted for each year of education)
• Experience working in a support or helpdesk role
• Experience with learning management systems
• Experience with public speaking and giving professional presentations
• Experience building and running professional training sessions
• Experience using content authoring and management tools (e.g., Adobe Suite, Camtasia Studio, MS Teams, Canvas, HTML5, Moodle, SCORM, etc.)
• Experience with basic web authoring and maintenance (Wordpress, Terminal4, Moodle, etc.)
• Experience with technical writing
• Experience de