Deposit Operations - Customer Account Maintenance and Fulfillment Associate

General information

Career area Deposits Operations Work Location(s) 1100 Virginia Drive, PA Remote? No Ref # 20796 Posted Date 09-18-25 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

We are seeking a detail-oriented and proactive professional to join our team as a Customer Account Maintenance and Fulfillment Associate. This role is responsible for handling incoming correspondence, processing customer and third-party fulfillment requests, while ensuring compliance with Federal and State regulations, contractual requirements, and company standards.

In office role with Hybrid schedule - Tuesday, Thursday, Friday in office days, Monday and Wednesday from home. 

Ally Work location Fort Washington PA

The Work Itself

• Receiving and triaging incoming correspondence.
• Processing customer account maintenance requests such as: name changes, title changes, beneficiary updates and account verifications.
• Serve as a primary contact for resolving account servicing and maintenance requests, working with the Customer Contact Center, Ally Bank customers, and internal departments.
• Collaborate with internal teams to address customer issues and identify solutions for case resolution.
• Ensure compliance with all company policies, procedures, and regulatory requirements.
• Complete assigned cases and tasks within service level and quality standards.
• Complete reports as assigned.

The Skills You Bring

• Retail banking or equivalent experience preferred
• Strong and professional communication in both verbal and written business language.
• Must be able to carry out detailed written/oral instructions or requests.
• Proficiency in Windows-based PC skills (Microsoft Office) is required.
• High level ability to multi-task and meet deadlines required while staying organized and maintaining accuracy.
• Ability to understand, analyze, and in