Application Analyst - Revenue Cycle (HealthIT) - (Remote Available)

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

HealthIT Hospital and Professional Billing

Job Summary:

The Application Analyst will join the HealthIT Revenue Cycle team and support Epic Hospital Billing (HB) and Professional Billing (PB) functionality, including system integrations. This role focuses on ensuring stable, efficient revenue cycle workflows and delivering high quality application support to operational and technical stakeholders.

.

Key Responsibilities

• Support Epic eStar Resolute HB and PB revenue cycle applications, including related system integrations

• Maintain and optimize payment, denial, and follow‑up workflows, including Single Billing Office (SBO) functions

• Perform payor plan maintenance, agency placement configuration, and work queue updates

• Support Charge Router, claims processing, and other Epic specialty areas (certifications in these areas are a plus)

• Provide ongoing support for incident and problem tickets, routine system maintenance, and application enhancements

• Participate in system testing, validation, and regular Epic upgrades

• Collaborate with operational and technical stakeholders to troubleshoot issues and improve billing processes

• Participate in a 24/7 on‑call rotation to support critical systems as needed

Required Knowledge & Skills

• Strong understanding of revenue cycle operations, including billing and follow‑up processes

• Experience with or working knowledge of Epic Hospital Billing and/or Professional Billing

• Familiarity with SBO (Self‑Pay / Billing Operations) workflows

• Ability to analyze issues, document solutions, and communicate effectively with both technical and business users

• Experience supporting production healthcare systems in a regulated environment

Preferred Qualifications

• Prior experience in a Revenue Cycle Application Analyst role

• Experience supporting Epic upgrades, enhancements, and integrations

• Experience in other Epic Applications like Home Health, Wisdom, and/or experience in community connect is also a plus. 

TECHNICAL CAPABILITIES
• Configuration Management and Planning (Novice): Competent to apply changes or develop new functions based on understanding of the design of the system. Collaborates with knowledgeable users and customers in meeting their business needs. Participates in basic configuration management planning. Manages tasks, schedules activities, and organizes work to meet plan deadlines. Critically evaluates implications of technological changes. Able to interpret business data as it applies to configuration management.
• Technical Analysis (Novice): Knows most major/common assigned product group functions. Demonstrates ability to analyze and develop solutions to moderately complex clinical, administrative, financial, operational, and/or technical issues related to assigned product(s). Capable to design, build, configure, install, run reports, and perform maintenance support as instructed. Successfully handles basic break/fix service issues. Demonstrates ability to break down work into manageable and measurable units. Organizes work and meets deadlines.
• Testing (Novice): Competent to develop new and execute pre-designed program test data, load testing, and ensures validity of data passed among programs. Understands and uses quality assurance processes, tools, and scripts for testing purposes.
• Product Knowledge (Novice): Understands the product in relation to other company products. Has general knowledge of the competition for the product in the marketplace. Understands the product life cycle from development through sales and customer support. Can describe product features and benefits using key product terminology.
• Problem Management (Novice): Posse