Sr Technical Writer/Digital LMS Developer

 

We are seeking an experienced and detail-oriented Senior Technical Writer and Digital LMS Developer.  Must have expertise in creating high-quality instruction manuals, technical documentation and training courses for electro-mechanical products. This role is ideal for someone with a strong understanding of mechanical systems, engineering concepts, and the ability to communicate complex information clearly and effectively. The successful candidate will work closely with product support associates, engineers, designers, and other stakeholders to produce comprehensive, user-friendly manuals and other technical materials. Able to develop training videos, online tests and technical documents to provide and continuously improve technical support for our automatic sliding, swinging, folding and revolving door products.  The position sits in our Monroe, NC corporate offices reporting to the Director, Code Compliance and Safety.

 

Primary Responsibilities:

• Develop clear, concise, and accurate instruction manuals, user guides, and technical documentation for electro-mechanical products and systems.
• Translate complex technical concepts and engineering information into user-friendly content that is easily understood by end-users.
• Collaborate with engineering teams, subject matter experts, and designers to gather technical data and ensure documentation accuracy.
• Create and maintain documentation templates, style guides, and standardized processes to ensure consistency and quality.
• Review and revise existing documentation to ensure it meets current standards and incorporates the latest product updates.
• Perform product testing and demonstrations to gather first-hand insights for documentation development.
• Create illustrations, diagrams, and other visuals to complement written instructions and enhance user understanding.
• Ensure that documentation complies with industry standards, safety guidelines, and regulatory requirements.
• Manage multiple documentation projects simultaneously, adhering to deadlines and quality standards.
• Continuously improve documentation processes based on feedback and emerging best practices.
• Maintain the current LMS system and add courses when new products are introduced.
• Development of interactive digital Q&A training and feedback.
• Production of video segments edited and tailored for specific areas of training.
• Produce technical support via phone, MS Teams or other digital means.
• Support special Sales and R&D projects.
• Be able to travel within North America.

 

Goa Goals and Compliance

• Create technical manuals for new products.
• Maintain documents for existing products when revised.
• Become familiar with automatic door terminology and technology.
• Support individual and departmental goals.
• Assist districts and service providers in a professional and proactive manner.
• Participate in regular meetings and communicate with department supervisors on projects and activities to increase customer service and satisfaction.
• Identify and document any required ASSA ABLOY Entrance Systems compliance training for field personnel.<