Senior Associate, Card Product Strategy

Organization Description

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

 

Job Description

As a Senior Associate, Card Product Strategy, you will focus on growth and implementing new products and features for our High Net Worth (HNW) customer segment globally. The ideal candidate will enjoy building and leveraging cross-functional partnerships to deliver key product initiatives and strategic priorities, bringing a strong analytical skillset and a customer-first mindset to problem solving and execution.

 

Key Responsibilities:

• Support development of our product line strategy for HNW card products through industry awareness and competitive insights, market research studies, and customer segmentation and behavior analysis
• Serve as a subject matter expert for the HNW customer segment and the products and benefits that serve these customers
• Collaborate on global expansion efforts. 
• Partner with cross-functional teams to deliver on our product roadmap. 

  

Required qualifications:

• 3+ years of financial services product strategy, product development, or consulting experience
• Proactive, results-driven, and detail-oriented, with the ability to prioritize and manage multiple initiatives and deliverables at the same time
• Excellent analytical skills and ability to structure complex problems
• Strong interpersonal and communications skills, with affinity for building relationships and collaborating across teams 
• Proficient MS Excel and PowerPoint skills
• Intellectual curiosity and ability to learn new subjects quickly
• BA degree or equivalent required
• Credit card or payments industry experience 
• Customer-obsessed, with experience analyzing customer insights and data
• Financial acumen, with familiarity with a product P&L
• Experience working with High Net Worth clients and/or in luxury goods & services

 

Preferred qualifications:

 

Additional information: Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on divers