Manager, Commercial Account Management

We are seeking a strategic and results-driven manager to lead our growing account management team and drive revenue growth by calling on our corporate accounts. The ideal candidate possesses a proven track record of successfully leading a team and growing a portfolio of high-value accounts, exceeding sales targets, and cultivating strong customer relationships. You are a customer-centric leader with exceptional communication, negotiation, and team management skills. 

About the Role 

Leadership and Strategy: 

·       Develop and implement a comprehensive account management strategy aligned with the Corporates segment's strategy in collaboration with cross-functional teams to drive new customer acquisition, expand customer relationships, and renewal sales within assigned territories.

·       Oversee the development and execution of strategic account plans to achieve sales targets, maximize revenue from existing customers, and expand the customer base. 

·       Lead, mentor, and manage a high-performing account management team, fostering a positive and results-oriented environment through sales process excellence.

·       Establish clear goals, KPIs, and performance metrics for the team, providing regular feedback and coaching to drive individual and team success. 

·       Ensure a strategic product mix across the assigned team to achieve company revenue goals and sustainable growth. 

Customer Relationship Management: 

·       Foster strong, long-term relationships with key customers and stakeholders, building trust and credibility through consistent communication and exceptional service. 

·       Ensure high levels of customer satisfaction and loyalty by addressing customer needs and concerns promptly and effectively. 

·       Collaborate with the Customer Success Leader to ensure a seamless customer experience, contributing to customer retention and expansion of the full product portfolio. 

·       Collaborate closely with customers to thoroughly understand their business needs, challenges, and goals. 

·       Participate in key customer business meetings to ensure alignment with customer goals and objectives, demonstrating a deep understanding of their business. 

Collaboration Internal Partners as a customer advocate: 

·       Partner effectively with solution consultants to develop tailored solutions that precisely meet customer needs and requirements. 

·       Coordinate seamlessly with professional services teams to ensure timely and successful implementation of solutions, guaranteeing customer satisfaction. 

·       Collaborate with the sales team and the Partnerships & Alliances team to develop and execute go-to-market campaigns with strategic partners. 

·       Develop strong relationships with key partners, ensuring that the partner metric is consistently met or exceeded. 

·       Partner and collaborate with Industry & Pr