Lead Housekeeping FT

Job Summary:  The Environmental Services Lead is responsible for leading and participating in the daily housekeeping operations of T-Mobile Center to ensure the facility consistently meets the organization's cleanliness, safety, and presentation standards before, during, and after events. This position serves as the on-the-floor lead by coordinating daily work assignments, monitoring quality, providing guidance to housekeeping team members, and assisting supervisors in maintaining efficient operations.

The Environmental Services Lead actively participates in cleaning responsibilities while promoting teamwork, accountability, and exceptional guest service throughout the facility.

Essential Duties:

Housekeeping Operations

• Maintain the cleanliness and appearance of the facility, including restrooms, concourses, suites, premium spaces, offices, locker rooms, stairwells, elevators, escalators, event spaces, loading dock areas, and exterior entrances.

• Clean and maintain concrete, terrazzo, tile, carpeted, and other flooring surfaces through sweeping, mopping, vacuuming, scrubbing, and other approved cleaning methods.

• Ensure public restrooms remain fully stocked, clean, sanitary, and guest-ready throughout events.

• Assist with event changeovers, post-event cleanup, and daily housekeeping assignments as operational needs require.

• Remove trash and recycling throughout the facility while supporting the organization's sustainability initiatives.           

Team Leadership & Work Coordination

• Provide day-to-day direction, guidance, and support to Environmental Services team members during daily operations, event changeovers, and post-event clean-up.

• Assist supervisors by assigning work areas, coordinating workflow, and monitoring productivity throughout each shift.

• Lead by example by actively participating in housekeeping responsibilities while maintaining high performance standards.

• Provide on-the-job training to new and existing employees regarding cleaning procedures, equipment operation, safety practices, and departmental expectations.

• Communicate operational issues, staffing needs, and quality concerns to supervisory staff.          

Quality Assurance

• Inspect assigned work areas to ensure cleanliness, safety, and presentation standards are consistently achieved.

• Identify deficiencies and work with team members to promptly correct issues.

• Report facility maintenance concerns, equipment issues, safety hazards, and supply needs to supervisory staff.

• Help maintain a safe, clean, and organized working environment.    

Equipment & Safety

• Safely operate housekeeping equipment including vacuums, floor scrubbers, buffers, wet vacuums, carpet extractors, mops, and other cleaning equipment.

• Utilize cleaning chemicals in accordance with Safety Data Sheets (SDS), manufacturer recommendations, and company safety procedures.

• Assist with maintaining organized supply closets and housekeeping storage areas.

• Promote safe work practices and compliance with departmental safety procedures.                             

Customer Service & Teamwork

• Interact professionally with guests, clients, contractors, and employees while maintaining a positive and service-oriented attitude.

• Support a collaborative team environment by assisting coworkers and contributing to successful event operations.

• Perform other duties and special projects as assigned.

Required Qualifications:

• High School Diploma or equivalent.

• Minimum of one year of housekeeping, custodial, environmental services, hospitality, or related customer service experience.

• Previous experience serving in a lead, trainer, or informal leadership role preferred.

• Demonstrated ability to coordinate work assignments while maintaining productivity and quality standards.

• Strong interpersonal and communication skills.

• Ability to un