Sr SRE Engineer (DevOps)

Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul.

We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.

POSITION / TITLE:

Sr SRE Engineer

POSITION SUMMARY:

We are hiring a Sr SRE Engineer with at least 10 years of experience to manage and maintain infrastructure in federal government environments. This role requires direct access to government systems and classified platforms. The candidate must be a US citizen and meet all federal compliance and security requirements.

*Citizenship Requirement: Applicants must be US citizens. This position requires access to federal systems subject to federal compliance regulations. Non-citizens are not eligible for this role.

LOCATION:

Irving, TX (onsite 5 days per week)

RESPONSIBILITIES:

• Lead the architecture, design, and governance of CI/CD pipelines across multiple federal programs and delivery teams.
• Own the strategy and operations of federal cloud infrastructure across AWS GovCloud and Azure Government, setting standards for reliability, performance, and cost control.
• Define and drive the Infrastructure as Code (IaC) roadmap using Terraform, Ansible, and CloudFormation, and mentor junior engineers on best practices.
• Serve as the technical authority on FedRAMP, NIST 800-53, FISMA, and DISA STIG compliance, and lead control implementation across all systems.
• Establish and manage incident response frameworks, SLAs, and on-call runbooks for production federal environments.
• Partner with security teams to lead threat modeling, vulnerability remediation, and zero trust architecture planning across federal programs.
• Drive automation strategies for configuration management, environment provisioning, and platform self-service across engineering teams.
• Architect and oversee containerized workloads on Kubernetes and Docker in secure, air-gapped, and limited-connectivity federal environments.
• Own and maintain system architecture documentation, compliance artifacts, and ATO evidence packages for federal audits.
• Lead Authority to Operate (ATO) engagements, coordinating with ISSOs, ISSMs, and auditors to maintain continuous compliance.
• Act as the senior technical liaison between DevOps, development, security, and program management teams to align delivery with federal mission objectives.
• Set and enforce coding standards, conduct architecture reviews, and provide technical guidance to mid-level and junior DevOps engineers.

REQUIRED QUALIFICATIONS:

Experience

• Minimum 10 years of experience in a DevOps, Site Reliability Engineering (SRE), or infrastructure engineering role.
• At least 5 years of hands-on experience working within federal government or DoD environments.
• Proven track record of managing production systems with high availability and strict compliance requirements.

Cloud Platforms

• AWS GovCloud: EC2, S3, RDS, Lambda, IAM, VPC, CloudTrail, CloudWatch, and Security Hub.
• Azure Government: Virtual Machines, Azure DevOps, Azure Monitor