Front Desk Specialist

• Responsible for welcoming and routing patients and visitors in person and by telephone in a busy behavioral health agency.
• Demonstrate professional work demeanor, excellent customer service, and outstanding communication skills.
• Respectfully relate to individuals regardless of age, level of functioning or presentation.
• Respond quickly in a changing, multi-task environment with accuracy in documentation information, collecting fees for services rendered, scheduling appointments, answer phones, and coordinating with agency staff.
• Respond to voice mails and fax requests.
• Perform intakes for new or returning patients.
• Other duties as assigned by supervisor.

What We Offer

• Competitive salary and sign-on bonus.
• Comprehensive Benefits:
  • Health, dental, vision, and life insurance. 
  • Paid Time Off (PTO) and 11 paid holidays. 
  • 403(b) Retirement Plan with 9% employer contribution (for eligible staff).
  • Employer-sponsored contributions to a Health Savings Account (HSA) with qualifying plans. 
  • Tuition reimbursement, Public Service Loan Forgiveness (PSLF) eligibility, and HRSA loan repayment opportunities. 
  • Qualified Supervisor to provide clinical supervision for licensure candidates.
• Career Growth Opportunities: We invest in our leaders!

• High school diploma or equivalent.
• Two (2) years of clerical experience preferred.
• Ability to sit for long periods of time.
• Ability to pass a level II Background clearance and drug test.
• Must maintain high standards of ethical and professional conduct, while adhering to agency policies and procedures.
• Knowledge of office equipment.
• Attention to detail.
• Ability to work independently and as part of a team, in collaboration with other community partners.
• Ability to manage stressful situations and display appropriate work demeanor and boundaries.
• Ability to demonstrate excellent customer service.
• Strong oral and written communication skills.