Associate Director, Business Process Management

Working with Us
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Associate Director, Business Process Management

Position Summary

Support the design and deployment of the Business Process Management program to manage and optimize key Drug Development processes in partnership with cross-functional Business Process Owners (e.g. Biostatistics, Regulatory, Clinical Development, Safety and Clinical Trial operations).  This position will be critical to enabling the organization to streamline operations, enhance efficiency, and achieve drug development objectives to improve quality, capacity (productivity), and urgency (clinical trial cycle times), while cultivating a foundational end to end process mindset that values and leverages operational measures to realize data driven continuous improvement.    

Key Responsibilities
 

Process Analysis and Improvement: Provides insights on process mapping, performance management and continuous improvement projects. Meticulously examine using data analysis tools and techniques to identify inefficiencies, bottlenecks, and areas for improvement. Centralize and automated process maps to drive efficient day-to-day execution of activities.

Process & Performance Management: partner with cross functional Sr Business Leaders and subject matter experts (Business Process Owners, Global Process Owners / Leads) to optimize process mapping, establish and report process measures to track and manage critical health indicators and performance targets.

Continuous Improvement: Project manage process improvement initiatives, including defining project scope, setting goals, creating project plans, and coordinating resources to ensure successful implementation and realization of business benefit. 

Industry and Technical Knowledge: Identify and embed relevant external best practices, technologies, frameworks, and tools used in business process management, such as performance management, process modeling software, workflow automation tools, resource planning systems, etc. 

Qualifications & Experience

• BS/BA Degree in Business Management or related field required; advanced degree in related discipline preferred (e.g., Degree in Life Sciences (MBA, MS, PhD, Pharm D).  
• 3-7 years of experience in operational excellence and or process improvement within the pharmaceutical industry required (six sigma training is a plus); within Drug Development (Clinical Development, Trial Operations, Biostatistics, Regulatory, Safety, Project Management, etc.)
• Demonstrated experience in project management, operational excellence / continuous improvement, and change management; certification a plus but not required​. 
• Familiarity with relevant technologies and tools used in business process management, (e.g., ADONIS, OnePlan, MS Project).
• Excellent communication and interpersonal skills, with the ability to interface with a broad range of internal and external stakeholders at all levels of the organization. This includes the ability to listen, understand requirements, and convey information clearly and concisely.
• Ability to lead and motivate teams, facilitate discussions, and influence stakeholders to drive process improvement initiatives. This includes the ability to inspire and empower others, resolve conflicts, and foster a culture of continuous improvement.
• High proficiency in and demonstration of critical thinking, problem-solving, and decision making.  ​
• Anticipates needs and assesses and manages business and organizational risks.  ​