Senior Customer Success Engineer

About us

Common Room is the customer intelligence platform that captures every buying signal, giving companies superpowers with AI enrichment and automation to reach the right person with the right context at the right time. 

Despite an explosion of buyer signals, companies are left struggling with siloed point solution vendors, bloated tech stacks, and unactionable "intent" data. Common Room brings together all the buying signals you care about in one place so you can track the entire customer journey, match signals to real people and accounts, take action and automate. 

We’ve raised over $50 million from top-tier investors including Greylock, Index, and Madrona to build the world's first customer intelligence platform for modern B2B companies. And we’re backed by 25+ operators from the fastest-growing companies in the world such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more.

You + Common Room? You’d be joining a team that revels in asking hard questions, collaborating gladly, and making decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all.

So hello! Please, knock on our door. We'd love to meet you.

The Role

As a Senior Customer Success Engineer at Common Room, you are the technical backbone of post-sales success. The expert who ensures that our enterprise customers get maximum value from the platform by designing scalable systems, resolving technical blockers, owning custom data pipelines, navigating nuanced attribution conversations, and building tools and processes that enable our Implementation and CS teams to scale.

What You'll Do

Technical Ownership

• Serve as the primary post-sales technical expert on key accounts

• Troubleshoot and resolve complex issues across custom integrations and data pipelines.

• Act as a technical escalation point during onboarding and post-launch.

Navigate Attribution & Data Conversations

• Facilitate alignment with stakeholders on how to measure and attribute value

• Bring clarity to RevOps, Marketing, and Sales Ops on ambiguous data questions

• Maintain customer trust when technical answers aren't black-and-white

Build Systems That Scale

• Create reusable templates, playbooks, and documentation that reduce cycle time

• Identify patterns across escalations and advocate for permanent Product fixes

• Maintain a technical knowledge base that enables teams to self-serve

Partner with Implementation & CS

• Support IMs on complex onboarding projects requiring deep technical expertise

• Partner with CSMs to ensure technical issues do not hinder adoption or value realization

• Own recurring technical issues post-launch

Influence Product & Engineering

• Represent customer voice in technical product discussions

• Collaborate with Product & Engineering on bug triage, feature requests, and release readiness.

• Drive systemic improvements based on common patterns observed across customers

What Success Looks Like

• Technical escalations are resolved within days, not weeks

• Attribution conversations build trust and alignment rather than create conflict

• Product prioritizes fixes based on CSE-identified patterns and data

• Customers view you as a strategic technical partner

• The team delivers faster, more predictable onboardings because of the systems you've built

Ideal Background

• 5-8 years in technical customer-facing roles (CSE, Solutions Engineer, RevOps, TPM, Technical Implementation)

• Deep expertise with CRMs and Integrations

• Experience navigating attribution, data definition, or ROI conversations with enterprise stakeholders

• Proven track record building leverage through documentation, templates, and process improvement

• Demonstrated ability to own outcomes in ambiguous technical environments

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