About the role
<p>Ready to trade your standard routine for the historic streets and sunny beaches of Athens? We are recruiting dynamic, communicative Spanish speakers to join our multicultural team in Greece. </p><p>This project is built around supporting the expansive Online Store of a global luxury technology titan renowned for its immaculate product design and user-friendliness. Our team scales from 400 FTEs up to 1,000 FTEs during peak seasons, making it the perfect ecosystem for young professionals looking to build an international network and kickstart a serious career. </p><h3><strong>What You'll Do (The Day-to-Day)</strong></h3><p>As a Customer Expert (CE), you will utilize positive language to interact with Spanish-speaking customers across three primary channels: inbound calls, chat, and email. </p><ul><li><strong>Consultative Sales:</strong> Help users navigate the online storefront. You will follow a scripted framework to uncover customer desires, compare devices, and successfully close the sale. </li><li><strong>E-Commerce Service:</strong> Provide top-tier after-sales support. You will manage logistic and shipping scenarios, taking charge when packages are delayed or when a customer needs to cancel or return an order. </li><li><strong>Dual Expertise:</strong> You will begin your journey focusing on either sales or service, and then transition into mandatory cross-skilling after 30 days to become a master of both tracks. </li></ul>