Regional Customer Solutions Manager

Rexel USA is recognized as a Great Place to Work!

 

Rexel USA is a leading distributor of electrical supplies, services, and solutions, which includes the following companies: Rexel, Gexpro, Platt & Mayer.

 

A career with us offers professional growth, career advancement, unlimited opportunities to learn, and a fun, inclusive culture. We are committed to creating a diverse workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work. 

 

Our values are the foundation for how we operate with our employees, customers, and suppliers. We strive to Deliver the Best Customer Experience, Join Forces for Success, Encourage Innovation, Engage People to Develop Their Talents, Trust Each Other, and Enjoy Making a Difference.

 

If you're driven by collaboration and delivering quality work, join  Rexel USA as a  Regional Customer Solutions Manager!

The position of Regional Customer Solutions Manager will be based out of our Carrollton, TX Location!

 

Summary

The Regional Customer Solution Manager is responsible for digital tools, solutions and services to enhance branch and sales team performance. They will lead the testing, training, and rollout of new digital tools, analyze opportunities, and collaborate with cross-functional teams to ensure successful solution implementations. Additionally, they will deliver training, presentations, and collect feedback to showcase the impact of tools and solutions.

 

What You’ll Do

• Drive organizational change and implement digital solutions to enhance branch and sales team performance
• Cultivate enthusiasm and interest in customer solutions and digital tools
• Develop a deep understanding of all Rexel USA customer solutions to effectively implement them
• Identify customer needs, propose solutions, and support deal closures
• Lead the testing, training, and rollout of new digital tools, initiatives or other advanced services
• Analyze target opportunities and serve as the primary contact for potential solutions
• Work cross-functionally to conduct smooth implementations and to grow solutions sales
• Deliver training, presentations, and demonstrations both virtually and in-person
• Drive and lead innovation of new solutions and enhancements for existing solutions
• Collaborate with the Marketing Team to create promotional materials and host events focused on solutions and services
• Monitor & report on the Regions digital metrics and collect feedback from users and share success stories to showcase the impact of tools and solutions
• Be the voice of the customer 
• Develop and execute customer solutions adoption plan for the region
• Perform other duties as assigned

 

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

What You’ll Need

• Bachelor's Degree or Equivalent    
• 2+ years commercial or digital product experience
• Rexel Customer Solution experience
• Electrical Distribution sales
• Digital tool development

 

Knowledge, Skills & Abilities

• Self-motivated with a positive attitude and willingness to embrace new approaches
• Strong facilitation and listening skills
• Excellent written and verbal communication abilities
• Technically proficient and quick to learn with a high degree of adaptability
• Data analytics and manipulation (use of PowerBi, Excel, etc is critical)
• Capable of managing multiple tasks independently with minimal supervision
• Team player with strong collaborative skills
• Ability to translate customer needs into practical solutions
• Proficient in demonstrating technology solutions for