Field Service Technician

Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

Position Summary: The Field Service Technician is responsible for effectively making warranty, courtesy or service repairs that meet or exceed the expectations of our customers. 

Duties / Responsibilities: 

• Diagnosing error or technical problems and determining proper solutions. 

• Effectively schedule and manage all on-site inspections, repairs, maintenance, and testing tasks. 

• Ability to read blueprints or technical diagrams as provided by the engineering team. 

• Use hand tools, power tools and diagnostic tools to make the proper repairs. 

• Providing reliable and trustworthy service and customer support during customer home visits. 

• Work with local, state, and federal inspectors to assure our homes are built to the proper codes as described in 24 CFR Part 3280 and our DAPIA. 

• Follow all federal processes and requirements of the DOT Federal Motor Carrier Safety regulations. 

• Operate vehicle in a safe manner and use field automation systems. 

• Ensure that all work orders, request for service, and parts forms are properly detailed with required information. 

• Provide polite, ethical, and knowledgeable communication to all customers (homeowners, retail team members, facility team members, and the home office support team). 

• Cooperate with customer care support staff and share information with the production team to improve the quality of our homes. 

• Ensure and promote the satisfaction of our customers through exceptional attention to detail, thorough communication, knowledge of our homes and all components, demonstrate a sense of urgency, and a desire to provide excellent customer service. 

• Provide support, knowledge, and input into the Net Promoter Score (NPS) process. 

• Build positive relationships with all customers. 

• Adhere to and support all Clayton Homes Building Group policies and procedures. 

• Work flexible shifts and to adapt to changing work schedules, including being away from home for several days at a time. 

Qualifications: 

• Minimum of five years of experience in the manufactured home building industry or similar. - REQUIRED

• Proven ability to diagnose problems and determine the proper solution as designed by the DAPIA. - REQUIRED

• Successfully learn the programs necessary to complete all job responsibilities. - REQUIRED

• Strong problem solving skills - REQUIRED

• Ability to read architectural and engineering drawings and prints - REQUIRED

• Proven phone and interpersonal skills. Ability to communicate clearly and positively at all levels, including internal and external customers, peers, managers, and the home office.  

• Valid Driver's License - REQUIRED

• Good driving record (Criminal Background Checks / Motor Vehicle Records checks will be performed) - REQUIRED 

• Ability to pass a drug screen and background check - REQUIRED

• Speak, read, and understand English - REQUIRED

• Ability to work independently and as a team - REQUIRED

• High School diploma or GED – REQUIRED

• OSHA 10 or OSHA 30 Certification - a big plus

• Vocational certifications - a big plus

• Computer literate - a big plus

Physical Demands: 

• Must be able to lift and carry up to 80 lbs. and use ladders / steps to enter and exit homes. 

• Works in an environment that includes exposure to extreme temperatures. 

• Must be comfortable working at heights over 6 feet.

• Must be able to consistently operate a computer and other office productivity machinery such as telephone, calculator, copy machine, computer printer, etc. 

• Must be able to communicate with others via phone, email, and in person. Must be able to exchange accurate information with others. 

Travel Requirements: 

• Extensive