Program Services Operations Coordinator -(Administrative Analyst/ Specialist Non-Exempt) - Disability Programs & Resource Center

*SFSU INTERNAL APPLICANTS ONLY*

 

Working Title

Program Services & Operations Coordinator

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.  Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.

San Francisco State is a 100% Smoke/Vapor-Free Campus.  Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect  Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code.  The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Department

Disability Programs & Resource Center

Appointment Type

This is a one-year probationary position.

Time Base

Full-Time (1.0 FTE)

Work Schedule

Monday - Friday 8:00 AM-5:00 PM

Anticipated Hiring Range

$4926.00 - $5473.00 Per Month ($59,112.00 - $65,676.00 Annually)

Salary is commensurate with experience.

Position Summary

Under the general supervision of the Director of the Disability Programs & Resource Center (DPRC), the Program Services & Operations Coordinator (POSC – AA/S - Non-Exempt) serves as the DPRC reception lead for analyzing and addressing problems for walk-in, Zoom and phone inquiries; determines immediate need for student and employee appointments and other courses of action; supervises, trains, and manages DPRC reception-area student assistants; and covers the DPRC reception-area during regularly scheduled shifts over peak periods and during student assistant absences. The POSC independently assesses the need for office supplies and other non-IT purchases and works with reporting line to recommend and execute purchases with good fiscal stewardship. Tracks and leads programmatic updates of the myDPRC (AIM) database and coordinates DPRC note taking services. Coordinates the processing and maintenance of confidential student records and supports administrative functions of the DPRC. The Program Services & Operations Coordinator provides back-up support to other office programs as needed.

Position Information

DPRC Reception-Area Coordination, Coverage, and Appointment Support

• Serve as primary coordinator of the DPRC reception-area. Duties include: analyze and address problems related to walk-in, Zoom, and phone inquiries; independently determine immediate need for all requested appointments, including coordinating accommodations requested to participate in appointments and other courses of action; and consult with constituents related to departmental services during peak times;
• Provide coverage to the DPRC reception-area at least 20 hours per week, ensuring coverage is scheduled during peak office hours. This will require additional reception-area coverage at the open and close of each academic semester. In addition, serve as primary back-up to the DPRC reception-area during unscheduled and short notice student employee absences;
• Responsible for overseeing daily office opening and closing during public office hours and obtaining professional staff coverage when incumbent has pre-approved absences;
• Hire and supervise student assistants each semester for DPRC reception-area coverage, as well as develop and monitor a back-up coverage schedule;
• Train student assistants on DPRC standard operating protocol, policies, initial appointment guidelines, staffing/operational updates or changes, reasonable accommodation procedures, and good practices when interacting with people with disabilities. Ensure confidentiality o