Pharmacy Engagement Specialist

Salary Range: $23.64 - $34.75 Hourly

Location: HealthPoint Administration 955 Powell Ave SW, Renton, WA 98057

Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.

Position Summary:

Position will coordinate, monitor, and follow-up with patients for the purpose of ensuring a seamless, positive patient experience with an ultimate goal to transfer prescriptions for HealthPoint paneled patients into HealthPoint Pharmacies. This position will also focus on service recovery and outreach to patients that have recently transferred to a non HealthPoint pharmacy. An ultimate goal is to ensure retention through understanding of patient needs, provision of patient education about HealthPoint pharmacy services, offering of solutions that meet those needs and ensuring effective service recovery.

Compensation is dependent on skills and experience.

Your contribution to the team includes:

• Contact and engage assigned HealthPoint patients to introduce HealthPoint Pharmacy as their pharmacy home, explains services available to them, and connects them to a pharmacist if needed.
• Identify patient needs which guides patient choice of pharmacy; works on offering internal solutions to meet those needs for the patient.
• Escalate, if needed, and partner with appropriate colleagues across the pharmacy department and organization when identified barriers to care cannot be resolved immediately.
• Maintain knowledge of HealthPoint organizational and pharmacy workflows, operations, and incentives, including all services offered by HealthPoint, to educate members and link them to services. Use this knowledge to complete all aspects of a project (ex. Transfer a prescription in, set patient up with MedSync, arrange mail order or home delivery, ensure medications get into patient’s hands, follow up).
• Use Arcadia Analytics portal, dispensing software data and other various data platforms to follow up with specific patient population.
• Track and report on outreach activities using both Excel and other platforms as needed.
• Initiate service recovery steps to understand and remedy losses of specific patient accounts.

Must have’s you’ll need to be successful:  

• Pharmacy Technician Certification from accredited pharmacy technician program.
• Two (2) to three (3) years of pharmacy or pharmacy related experience; or equivalent combination of education and experience.
• Practical understanding of medical terminology and medication names.
• Ability to follow flexible schedule depending on the project.
• Must have attention to detail, ability to document accurately, work independently or in a team and be driven by deadlines is a must.
• Strong understanding of pharmacy workflows, resources, programs, and pharmacy insurance billing, including prior authorizations.
• Understanding general legal rules around medication dispensing and HIPAA policies related to patient information.
• Must have and maintain a Washington State Pharmacy Technician License.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instruction.
• Constructive and logical thinking and alternative short-to long-term solutions must be considered.
• Action plans must be developed and implemented.
• Must be able to independently project manage (within scope of work) from start to finish, with a proper involvement of others and escalation when and if required.
• Must be able to remain composed, calm, and reasonable in stressful situations.
• Aptitude for computers and ability to work comfo