CLIENT DIRECTOR TO WORKSHOP!

WorkShop offers you an exciting job in an international and dynamic organization where there is a short time gap from idea to action. Would you like to join us?

We at Workshop are now looking for a new Client Director! As a Client Director at Workshop, you will lead strategic client partnerships across the Nordics and EMEA, acting as the main point of contact for key accounts and overseeing cross-functional delivery teams. You'll drive growth, ensure high client satisfaction, and lead negotiations with senior stakeholders, including procurement. Your role blends commercial ownership, operational oversight, and people leadership, with a strong focus on long-term business development.

Key Responsibilities:

• Client & Commercial Leadership: Manage client relationships across multiple business units, own contract negotiations, and drive profitable growth
• Operational Oversight: Ensure smooth execution of field marketing programs across Nordic & EMEA with a strong focus on delivery quality and client KPIs
• Team Leadership: Take full personnel responsibility, providing clear direction, coaching, and support to foster engagement, development, and high performance. Lead with clarity and empathy to build a strong, motivated team culture aligned with business goals
• Performance Management: Track and analyze key account metrics, ensuring service excellence, stakeholder alignment, and financial accountability
• Business Development: Identify and secure new business opportunities within existing and new accounts

Key Performance Indicators (KPIs): 

• Client satisfaction (NPS, CSS, stakeholder feedback)
• Contract compliance and SLA achievement
• Team performance, engagement, and retention
• Delivery quality and campaign execution metrics
• Account growth and commercial profitability

Qualifications:

• 5+ years of senior account or client management experience, within Field Marketing and Retail Agency
• Strong background in managing large teams and complex, cross-market programs
• Proven commercial acumen with experience in high-value negotiations
• Excellent communication and stakeholder management skills at all levels
• Fluent in speaking and written English and Swedish (other Nordic languages are a plus)
• Relevant degree in business, marketing, or communications
• Experience from consumer electronics, sports goods is meritorious
• Proficient in AI prompt design and optimization (e.g., ChatGPT, Gemini, Claude) is meritorious

Join us to drive impactful client work, build strong partnerships and lead a high-performing team across the Nordics. We look forward to hearing from you!

Placement: Stockholm HQ NextGenRetailHub (Hybrid)

Start: As soon as possible or according to agreement

Working hours: Full time

Selection and interview process is ongoing; therefore, please apply as soon as possible. We don't accept applications by mail, apply therefore via add. Last application day is 2025-08-12.

We are WorkShop: the Consumer Experience Agency – a leading retail agency in the Nordics, dedicated to creating and delivering innovative customer experience for the world's biggest brands. We do that by offering a complete portfolio of services including data & insights, concept, field marketing and much more – so that we can be a partner to our clients in every step. Join one of our teams around the globe and explore your potential through unique projects, pop-ups, store concepts or our brand ambassador programs!

Learn more about our company at WorkShop and follow us on Facebook, LinkedIn and Instagram!