Full Time Behavioral Health Registered Nurse - Complex Case Manager - Remote

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

Accolade is currently Recruiting for a Full Time Behavioral Health Registered Nurse Complex Case Manager.

This position is remote and the scheduled hours can be 8:00am to 4:30pm your local time or 9:00am to 5:30pm your local time.

Role overview   

As an Accolade Behavioral Health Registered Nurse Complex Case Manager, you will play a crucial role as a trusted and reliable resource for our members requiring ongoing management of complex or chronic health conditions.  Leveraging your clinical case management expertise and applying Accolade’s core value of genuine care for members, telephonically you will conduct thorough assessments of members’ health concerns, prioritize medical needs, build comprehensive care plans, and provide follow up guidance.    

A day in the life…  

Accolade RN Complex Case Managers (Nurse Case Managers) are entrusted with providing information to our diverse population of members that empowers them in making informed health decisions.  We partner with our members in various ways (via telephone and digital), and apply critical thinking measures to achieve the following:  

• Collaborate with members and their interdisciplinary care teams to develop comprehensive and effective personalized plans for care to support the members' healthcare journey. 

• Engage with members via inbound and outbound telephonic communication, providing education on Accolade’s services and appropriate clinical program enrollment. 

• Conduct member behavioral and clinical assessments to identify an individual’s holistic needs, understanding what’s important to them and advocating for members to receive the right care at the right time 

• Effectively and confidently communicate comprehensive personalized care plan information, including but not limited to medical tests, procedures, costs, risks, treatment options, and care journey specifics, including preparation for hospital admission, inpatient stay and discharge