Order Processor/Data Entry

Location: Charlotte,NC,United States

Summary  

Performs work under direct supervision while ensuring accurate order processing. Will: 

· Attend and report ordering statistics in weekly meetings to partner with other areas of the Operations Department to ensure our customer’s patio doors and windows are ordered accurately and timely 

· Promote/enable the RbA Culture of “Everybody’s Gotta Win” with every interaction 

· Ability to articulate well verbally and in writing 

Qualification Requirements 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Minimum Qualifications 

• 4-year Business Administration/college degree preferred 

• High School Diploma or equivalent 

• Strong understanding of order processing 

Knowledge, Skills and Abilities  

• Excellent oral and written communication skills 

• Ability to analysis data within Excel and a Windows environment 

• Time management skills and computer proficiency in Microsoft Office and Window Platforms 

• Objectivity, professionalism and maturity 

• Flexibility and demonstrated ability to adapt well in a changing environment 

• Accurate, efficient and proven data entry skills 

• Warehouse ordering materials 

• Manage a .3 error rate or below in ordering 

• Ability to work independently 

Supervisory Responsibilities 

Order Processing  

Essential Functions 

• Data Entry and processing of units sold by Sales Team 

• Daily/Weekly Progress Reporting 

• Quality Assurance 

• Retrieve daily orders inputted into the shared drive by all Installation Managers and save to the electronic customer file on the shared drive. 

• Scan all verified orders in to customer’s electronic file on the shared drive to accurately track the delivery and confirmation for each individual order. 

• Match orders entered by Technicians from shared files to Sales Contract for order processing of 700 to 1100 average weekly units. Enter orders into OMS system and IQ. Process all NSPRs (Non-standard product requests) and SPRs (Standard Product Requests). Verify order for accuracy and provide to secondary Order Processor for confirmation. Print all order confirmations from email system for scanning into shared drive/Customer files. 

• Constant contact with Installation Project Managers 

• Other job duties as assigned