Patient Experience Lead - Office of Patient Experience

Location

Queens, New York

Shift:

Day (United States of America)

Description:

Transform the Patient Experience:  Inspire Amazing

At NewYork-Presbyterian Queens, patients are the #1 priority – and a constant source of inspiration for continuous improvement. Day in and day out, the compassionate staff of NewYork-Presbyterian Queens dare to be truly great, as they look for ways to enhance the quality of our services and ensure the satisfaction of everyone we care for.

Patient Experience Lead – Office of Patient Experience | Full-Time, Monday - Friday, 9 AM - 5 PM

Use your expertise and work collaboratively with the interdisciplinary team to provide patient experience best practices and change management principles to positively impact patient satisfaction.  As a highly visible member of our team, you’ll analyze and interpret patient satisfaction data and provide feedback and recommendations to Physicians, department leaders and staff to ensure patients receive fast, friendly service and unmatched care. In addition, you will provide key support for organization-wide quality improvement initiatives. 

Join an exceptional team of internal consultants that engage, educate and empower patients, families and colleagues to improve the NYP experience. Set standards, analyze data and implement institutional changes across a broad variety of departments.

Preferred Criteria

• Healthcare experience
• Master's degree
• Background in analyzing patient satisfaction data and implementing performance improvement initiatives

 

Required Criteria

• Bachelor's degree  
• At least 3 years of performance improvement or customer service, in a healthcare environment
• Proficient with data analysis and interpretation
• Thorough knowledge of organizational behavior and change management
• Demonstrated public presentation and communication skills
• Proven leadership ability
• Extensive skills in MS Excel and MS PowerPoint

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, diversity, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

__________________

• 2024 “Great Place To Work Certified”
• 2024 “America’s Best Large Employers” – Forbes
• 2024 “Best Places to Work in IT” – Computerworld
• 2023 “Best Employers for Women” – Forbes
• 2023 “Workplace Well-being Platinum Winner” – Aetna
• 2023 “America’s Best-In-State Employers” – Forbes
• “Silver HCM Excellence Award for Learning & Development” – Brandon Hall Group

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

$78,500-$109,500/Annual

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.