Nextran Truck Centers

Shop Foreman Administrative Focus - Atlanta (College Park), GA

Are you looking to further develop your profession into a career? Are you driven by opportunity?

Nextran Truck Centers is hiring!

Our Employees Benefit from:

Career Paths || Network of 30 Dealerships || Disability Insurance || Paid Time Off (2wks 1st year) || Nextran Paid Life Insurance

Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP

Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth

As a Shop Foreman with an Administrative Focus, you are a valued member of our team, performing:

• Constant and accurate communications with Service Writers and the Lead Uptime Technician.
• Assists the Lead Uptime Technician whenever necessary to ensure the highest level of customer satisfaction.
• Minimizes customer wait time on new truck arrivals.
• Make estimates for both Uptime & Main shop
• Help with warranty determination
• Work flow cases to parts and advisors to keep the cases moving
• Help Foreman inputting status notes in ASIST
• Back up the Repair Focused Foreman as needed.
• Final repair order review including
  • Repair stories
  • Repair times are flat rated
  • Operations toggled correctly Warranty vs Customer pay
  • Warranty Documentation eService Case#, CBR #, Fault codes attached
  • Warranty parts & Cores are turned in
  • Ensure Sublet Invoices are attached to the ASIST case
  • Final Invoice matches the estimate
• Work flow case to advisor
• Provide backup to advisors when needed
• Provides technical support to technicians and management.
• Follows Customer Contact and Communication Policy.

Preferred Candidates have the following:

• Minimum seven years heavy duty truck mechanical experience
• Three to five years of supervisory experience
• Verbal and written communication skills necessary for communicating with customers, management, employees and vendors
• Basic computer skills
• Ability to understand financial information as it pertains to dealership operations
• High School Diploma - College or Technical training preferred but not mandatory
• Valid CDL license

Nextran Core Hiring Competencies:

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Decision quality - Making good and timely decisions