Front End Lead (Tutu Park Mall)

Employment Category

Regular, Full-time

Responsibilities/Skills/Experience Requirements

• Ensures customer care and selling are #1 priority • Promotes the use of our credit card, Smart Plans, and add-on sales • Possesses knowledge of store, services, and locations of merchandise • Possesses knowledge of financial goals regarding sales, margin and shrink and takes steps to improve the front end in these areas • Engages in friendly conversation with customers to build customer relationships, greets all customers, handles customers inquires and concerns, observes traffic to call for back up if needed • Participates in the interview process for potential Checkout Service Associates and Service Desk Associates • Trains and supervises Checkout Service and Service Desk Associates and ensures that they are completing all required tasks on a continual basis and communicates register errors to the proper management • Facilitates dialogue between front-line associates and the store leadership team • Recognizes coaching opportunities to praise or correct performance of associates and ensures that you and your associate are improving every day • Works closely with the HR Lead to ensure completion of compliance training of all department associates • Demonstrates a strong skill set in suggestive selling techniques • Demonstrates expertise in and performs all service desk and checkout roles and responsibilities • Familiar with Operations Workbench and utilizes it to help maximize sales and reduce shrink • Ensures that Money Order, Western Union, and Fishing and Hunting reports are run at the end of the day and turned into the cash office • Monitors security alarms on front doors and logs all incidents in the Electronic Article Surveillance (EAS) logbook • Trains and runs lottery machines (select stores) • Follows corporate guidelines relating to Merchandise Claims & Controls (MCC), Known-Loss merchandise, and Open/Empty Packages • Conducts continuous tours of the checkouts, layaway and the service desk to prepare each register and podium for daily activity, ensuring that all required supplies are always available • Works closely with the Assistant Store Managers and Service Desk Associates to ensure that the Ad verification form is filled out weekly and rain check and suitable substitutes are noted • Maintains accurate unit integrity by monitoring merchandise replenishment and ordering • Calls technical support (ARMS) for register problems • Performs other duties as assigned • Strong reading, writing, oral, and arithmetic skills • Ability to possess a positive, friendly demeanor • Able to lift and move merchandise, typically a minimum of 20lbs, but could be up to 100lbs • Repetitive bending, lifting, stretching and reaching skills • Ability to be cross-trained • Ability to understand and follow written and oral instructions • Must be 18 years of age or older

Job Function

Team Lead

Country

United States

Work-In Location

03829: ST THOMAS,VI

Location City

Charlotte Amalie

Store/Unit

03829

Job Code (LT)

40021: Front End Lead

Work-In Address 1

Kmart 3829 Ste 100

Work-In Address 2

4605 Tutu Park Mall

Work-In City

Charlotte Amalie

Work-In State

VI

Work-In Postal Code

00802

EEO/EOE Footer

EEO EMPLOYER

Posting Tags

#KmartRetailStores, #RetailManagement

CareerBuilder Tag

#CB

Company Brand

Kmart Stores

Additional Compensation Explanation

N/A