Sr Administrative Assistant

Department:

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

• Provide legendary Customer Service by providing administrative support to member(s) of Department Teams and Leaders (up to and including the Director level). Responsible for overall department administrative functions and medium to highly complex projects as assigned.
• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.  
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.  

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.  

Responsibilities

• Work under broad supervision and may be assigned multiple concurrent general projects
• Anticipate Leaders needs and proactively resolve scheduling conflict
• Support and lead large event planning for the Department, including department projects and cultural activities
• Review department and company news closely and understand them in relationship to his or her organization
• Compose and edit correspondence with appropriate grammar and structure, including under Leader’s signature
• Proactively manage and prioritize calendars and itinerary to ensure most effective use of the Leader(s) time.
• Schedule and manage travel arrangements under direction of Leader(s)
• Practice effective meeting management for self and multiple Leaders
• Assist in onboarding of new Employees under supervision of Leader
• Organize and maintain all files, records and other information; ensures databases are up to date
• Serve as backup to Executive Assistant(s)
• Own routine department processes & programs and complete processes accurately and on time while seeking efficiencies and process improvement
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Skilled in a high level of customer service delivery
• Ability to identify conflict and must seek to clarify details
• Skilled in office management & department procedures
• Ability to use MS Applications – Outlook, Word, Excel, Teams, and PowerPoint
• Ability to meet confidentiality expectations regarding confidential, proprietary and sensitive Company information
• Ability to communicate professionally with Leaders and all internal & external Customers
• Ability to prioritize and multitask, working with a high sense of urgency
• Ability to proactively seek creative ways to perform tasks in a timely and efficient manner (email, deadlines, calendar management, organization)
• Knowledge of the mission and purpose and vision of Southwest Airlines and their department Understands the different functions of the department

Education

• Required: High School Diploma or GED

Experience

• Required: Intermediate level experience, fully functioning broad knowledge in Administrative Support or Customer Service related fields

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from limited space work station/desk/office area for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to lift and/or pull medium weight loads (approx. 25-50 lbs) on occasion

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years o