Team Leader - Master Data S/4

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives.

Bosch Service Solutions is part of Bosch Group and a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology, the opportunities of the Internet of Things and speaking over 18 foreign languages, Bosch Service Solutions Timișoara operates successfully in two fields: Business Services and Shared Services. The experts offer support in areas such as Finance, Accounting, Controlling, Purchasing and Sales Commercial. The team of professionals, also have expertise in areas such as Technical and IT, Customer Care, Production Support and other services. 

Our responsibility goes far beyond business. We’re independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations.

Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Global Services description

As five-star service provider for our internal divisions, Bosch Global Business Services offers End-to-End processes that ensure the best possible customer experience.

Our long-term aim is to process all services from anywhere in the world and provide our solutions around the clock.

Working with us means being part of a diverse team, with dynamic colleagues as digital innovation center for internal business processes driving success together. Join our team as Future-Makers, Solution Innovators & Design Thinkers and help us to offer services that empower people to create technology that is invented for life.

Work #LikeABosch

Job Description

• Supervising and delegating tasks regarding day to day activities to team members;
• Providing services to customers in accordance with the agreed Service Level Agreements (for the team managed);
• Ensuring processes within area of responsibility follow agreed corporate guidelines, Central Directives and local working instructions;
• Implementing, conducting and documenting process related controls;
• Providing required information/ documents to internal and external auditors;
• Offering support in onboarding new comers (identifies training needs, training assignment, follow up on completion and overall progress/ development);
• Providing guidance to accounting staff to optimize performance, including monitoring workloads and related assignment in order to ensure completion of activities in time and quality;
• Providing support to the Head of SSC, to other SSC departments whenever needed and to other customers’ employees, within the frame of Service Level Agreement;
• Ensuring complete timely and duly reporting to management; escalating topics/ issues according to agreed escalation matrix;
• Ensuring that customer’s complaints are analyzed and handled efficiently, errors corrected and measures implemented to avoid future occurrence;
• Deriving monthly KPIs, analyses and comments results/ variances and proposing improvement measures;  Attracting, developing, retaining and efficiently managing associates within area of responsibility, including direct reports;
• Conducting Goal & Performance Dialogue/Annual Salary Review/Talent & Associate Review for direct reports;
• Creating WorkOns for replacement of personnel and participates in the hiring process (e.g. screening of candidates proposed by HR, interview participation and hiring decision);
• Promoting and driving process standardization, harmonization and improvements (through CIP);
• Approving and monitoring vacations, days off, home office and requests from the team, supporting IDM request for the team in his/her area or responsibility;
• Ensuring efficient and timely communication with all relevant stakeholders (customers, own team, other shared services processes, external parties, administrative support departments);
• Fulfilling any other tasks related to area of responsibility, as requested by direct superior.

Qualifications

• High school Diploma or University Diploma;
• Language: English;
• Good organizational skills (organizational design and development, planning and delegation);
• Strategic thinking;
• Good management and leadership skills;
• Previous relevant experience in a similar role;
• Customer and solution oriented attitude;
• Multicultural work environment exposure;
• Promoting the company’s image;
• Solid knowledge of Shared Services Finance and Accounting processes, organization and reporting structures;
• Good experience in working with SAP or other ERP systems;