Program Manager, Consultant (Pharmacy Benefits Management)

Your Role

The Pharmacy Production Stabilization team provides management and end-to-end oversight of all Pharmacy production stabilization issues, driving issues from identification to resolution within a matrixed environment. The Program Manager, Consultant will report to the Sr. Manager, Pharmacy Production Stabilization. In this role you will lead intake and initial assessment of new pharmacy issues, partner with subject matter experts to perform root cause analysis, identify impacts and potential solution options, develop and drive the summary and action plan including any remediation needed for medium to large issues impacting Pharmacy Strategy and Operations.  Working in a matrixed environment, the Program Manager, Consultant will partner with cross-functional teams and external vendor partners to ensure alignment with stakeholders.

Your Work

In this role, you will:

• Provide overall program leadership, guidance, and manage all aspects of a given program, including requirements gathering, business case creation, and implementation  
• Develop resourcing strategies to ensure optimum support for projects and for the day-to-day operational activities  
• Review program budget variance and scope change requests, and participate in the budget-resolution process  
• Lead cross-functional meetings and foster teamwork; drive escalation and resolution of issues, while promoting collaboration and coordination across broad categories of stakeholders   
• Support and coach project managers within the program, while providing technical expertise in planning, execution, and leadership of program, projects, and initiatives  

• Lead intake efforts, own and perform initial assessment of new medium to large pharmacy production stabilization issues

• Working with stakeholders, subject matter experts, and management both within and outside the pharmacy department, you will own and drive the end-to-end efforts associated with resolving the medium to large pharmacy production stabilization issues assigned to you 

• Develop a summary and action plan including root cause analysis, solution options, remediation efforts, and a timeline for resolution of each pharmacy issue

• Develop and drive a detailed resolution plan for highly matrixed and complex pharmacy production stabilization issues 

• Develop and distribute executive summary reports to keep leadership and other key stakeholders informed of status and progress

• Other duties as assigned

Your Knowledge and Experience

• Requires a bachelor’s degree or equivalent experience

• Requires at least 7 years of prior relevant experience

• Advanced knowledge of pharmacy operations at the health plan level

• Excellent analytical and problem-solving skills

• Excellent interpersonal, verbal and written communication skills that exhibit a solutions-oriented approach

• Demonstrated leadership, project management, and executive level reporting experience

• Experience using MS Office tools including Excel, PowerPoint, and Project

• Experience building SharePoint sites to enhance team functionality