Technical Project Manager (TechOps)

Job Summary:

JOB DESCRIPTION- BUSINESS TITLE – Technical Project Manager - Core Infrastructure

Location: WFH - North America - East Coast Preferred

Division: Development and Operations - Tech - Program Mgmt

THE TEAM:

The Technical Project Manager (TPM) will join the TechOps PMO, a specialized PMO team within a larger enterprise-wide PMO organization. The TechOps PMO is responsible for supporting infrastructure projects & programs, technical debt remediation, and modernization efforts within the company’s Technical Operations division.

The PMO organization at large is highly mature and well-integrated within the company, with over 60 full-time professionals across multiple PMO departments that align to different corporate and tech divisions. All PMO teams report to the Head of Global PMO, ensuring strategic alignment and operational excellence.

The TechOps PMO operates as a trusted advisor and strategic partner to both technical and business teams, helping ensure clear visibility, governance, and efficient delivery of complex infrastructure initiatives. The team maintains a broad, dynamically evolving portfolio, ensuring that all stakeholders—from engineers to executives—have actionable insights at every stage of the project lifecycle.

The culture within the TechOps PMO prioritizes command & control over the portfolio, making sure that delivery is predictable and efficient, and that risks are proactively managed to avoid surprises. This TPM will be expected to seamlessly integrate into this culture, leveraging established frameworks while driving new initiatives in a dynamic and evolving infrastructure landscape.

This role provides the opportunity to work alongside experienced PMO professionals who are deeply embedded in technical and business functions, making a tangible impact on modernizing and optimizing enterprise infrastructure.

THE JOB:

We are seeking a highly skilled and technically proficient Technical Project Manager (TPM) to drive infrastructure modernization and technical debt remediation within our Core Infrastructure division. This role will work closely with teams responsible for Global Networking, Shared Storage, Kubernetes Engineering, Datacenter Operations, Public & Private Cloud Engineering, Operating System Engineering, and Identity Services. The TPM, in partnership with TechOps leaders, will be instrumental in designing a strategic, long-term approach to tackling technical debt while balancing ongoing operational responsibilities. This is a high-impact, cross-functional role that will interface with team managers, directors, and senior leadership.

The ideal candidate is a former software or systems engineer, or infrastructure technologist, who has successfully transitioned into project management. They should have experience leading large-scale infrastructure transformations, datacenter migrations, or major technical modernization initiatives. This individual thrives in complex, lean environments, enjoys bringing order to chaos, and understands how to influence both technical and business stakeholders.

This is an exciting opportunity to play a pivotal role in shaping the future of our infrastructure. You will have the chance to influence technical direction, drive impactful long-term change, and partner with senior leadership to solve real-world infrastructure challenges. The ideal candidate is a technically-minded project manager who thrives in complex environments and enjoys bringing order and strategic thinking across technology teams.

WHAT YOU WILL BE DOING

• Develop and execute a long-term strategy for managing infrastructure technical debt and modernization efforts across multiple technology domains.
• Partner with engineering managers, directors, and senior leadership to assess current infrastructure challenges, define future-state objectives, and create a prioritized roadmap for remediation efforts.
• Balance strategic initiatives with operational realities, ensuring alignment between infrastructure teams’ run-the-business activities and transformation goals.
• Facilitate cross-functional collaboration between Cloud, Networking, Storage, Security, Datacenter, and OS Engineering teams to drive efficiency and alignment on shared objectives.
• Engage and coordinate with downstream stakeholders who depend on infrastructure platforms and services that will be impacted by modernization efforts. Ensure that internal customers and users of infrastructure are aware of planned changes and have sufficient time to integrate necessary migrations or modifications into their business plans.
• Exhibit patience and strong influence when working with downstream teams that may resist change due to competing business priorities. Ensure that strategic initiatives continue to progress while minim