Squad Master (Product Owner) - OMaaP @ING Hubs RO

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of 𝐨𝐯𝐞𝐫 𝟐𝟎𝟎𝟎 𝐡𝐢𝐠𝐡-𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐢𝐧𝐠 𝐞𝐧𝐠𝐢𝐧𝐞𝐞𝐫𝐬, 𝐫𝐢𝐬𝐤, 𝐚𝐧𝐝 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐩𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥𝐬.

We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and 𝐨𝐩𝐞𝐫𝐚𝐭𝐞 𝐟𝐫𝐨𝐦 𝐭𝐰𝐨 𝐥𝐨𝐜𝐚𝐭𝐢𝐨𝐧𝐬: 𝐁𝐮𝐜𝐡𝐚𝐫𝐞𝐬𝐭 𝐚𝐧𝐝 𝐂𝐥𝐮𝐣-𝐍𝐚𝐩𝐨𝐜𝐚.

𝐎𝐮𝐫 𝐭𝐞𝐜𝐡 𝐜𝐚𝐩𝐚𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 𝐫𝐞𝐦𝐚𝐢𝐧 𝐭𝐡𝐞 𝐜𝐨𝐫𝐞 𝐨𝐟 𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬, with more than 1800 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

The Mission

CTO Payments & Settlement Services (PSS) is looking for a Customer Journey Expert in the role of Product Owner to strengthen the Payments Order Management capabilities in ING. ING’s PSS is dedicated to develop and expand ING’s state of the art payments platforms and settlements services. PSS focusses on delivering payments and settlement services, meeting the expectations of ING’s business lines and beyond, whilst ensuring the basics: safe, secure, compliant, and reliable. The PSS is an independent unit within ING’s CTO domain, reporting directly into ING’s Chief Technology Officer.

Your role will be fully focused on order management area, The Product Owner will be responsible for the order management functions when onboarding payment services into the PSS target solutions. The services include all SEPA products as well as International Payments. The Product Owner translates the impact of new payment regulations or market standards into requirements and solutions.

As a Customer Journey Expert you will be working with a strong focus on fulfilling the role of a Product Owner/Squad Master for one or more squads in the area of Payments Order management. You will join our business squad, a team of CJE’s responsible for managing our end-to-end services in Order management, responsible for all the service Baseline and Change activities.

Your day to day:

• Translate the purpose, the why, your business & product knowledge to the squad(s).

• Work with your squad(s) on a daily basis when needed to optimize the sprint outcome.

• Improve the squad’s predictability, optimize the squad’s velocity and safeguard the squad’s well-being.

• Closely collaborate with other Customer Journey Experts and Product Owners in the area and Tribes translating the voice of the customer, business and IT needs into requirements supporting value-based delivery.

• Support your Product Lead (PL) in the responsibility to manage the overall product backlog & priorities in the Order Management Area in PSS.

• Drive the Quarterly Business Review (QBR) to help define product developments for the products and applications in your scope.

• Apply your experience in supporting to build and manage the products with an end-to-end mindset, including the needed COPAF (non-IT) design and implementation of business operations and services.

• Ensure our license to operate as a Bank by secure and flawless 24/7 operations whilst keeping strong focus on regulatory compliance.

• Together with your local or international co-located squad(s) you manage the Product Backlog.

What you’ll bring to the team

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. 

Furthermore:

• You bring expertise in the area of payments initiation, payments Order management, experienced in determining different payment products and understanding product characteristics.

• You are a skilled and Certified Product Owner with proven experience with the Agile way of working in the role of a Product Owner. Experience in scaled agile and multiple DevOps teams working together is a pre requisite

• You have talent for taking it on and making it happen, enthusiasm for helping others to be success