Senior Supplier Operations Specialist

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We’re looking for a highly motivated and detail-oriented Sr. Supplier Operations Specialist to join our global Supplier Management Operations team to lead operational goals and support operational excellence for the United States and Canada (UCAN) region. The ideal candidate will drive innovation by designing and optimizing supplier management workflows, spearheading cross-functional projects, and leveraging AI technologies and intelligent agents to deliver measurable efficiencies. This role will be responsible for troubleshooting system issues and resolving user inquiries, while also serving as a key partner to lead UCAN compliance projects, optimize supplier workflows, and manage stakeholder relationships in the UCAN region. Additionally, the role will drive supplier risk mitigation by overseeing incident reporting and conducting risk assessments to evaluate supplier health and financial impact.

This role will be based in Los Angeles and report to the Manager, Supplier Operations. 

The primary responsibilities of the UCAN role will be: 

Supplier Workflow Operations

• Apply advanced knowledge of supplier onboarding and maintenance requirements, including banking and tax information, in order to perform and optimize supplier related tasks.

• Provide guidance and support to Manila Data Specialists on complex issues, ensuring compliance within established workflows, especially as it relates to UCAN nuances.

• Provide daily support for the supplier management system and workflows, resolving user inquiries and technical issues promptly.

Innovation & Process Optimization

• Design, develop, or partner with engineering to build and deploy process enhancements aimed at streamlining manual tasks and optimizing the end-to-end supplier lifecycle.

• Identify opportunities for AI-driven system and process improvements, and lead initiatives to implement these changes and drive efficiency gains using AI tools.

• Partner with the Supplier Operations Analyst and Engineering to brainstorm, plan, and execute next-generation system workflow improvements.

Project Management and Compliance

• Lead projects aimed at ensuring regional compliance (UCAN) for Tax and other regulatory teams.

• Manage complex and high-impact projects relating to strategic goals, optimization opportunities or business initiatives, coordinating resources and timelines effectively.

• Work closely with impacted stakeholders to implement and educate changes that enhance user functionality or regulatory compliance.

Stakeholder and Relationship Management

• Build and maintain strong relationships with key stakeholders, acting as the primary point of contact for escalations and strategic discussions.

• Create documentation and train stakeholders on workflows and best practices relating to supplier onboarding and maintenance.

Supplier Risk Operations

• Identify, assess, and manage incidents related to supplier risk, including fraud and email compromise, to mitigate potential threats.

• Partner with cross-functional stakeholders (e.g. Security) to identify and mitigate the full scope of impact resulting from a risk event.

• Perform supplier risk assessments, utilizing tools such as Dun & Bradstreet to evaluate supplier health.

Agility & Task Management

• Balance day-to-day tasks with multiple ongoing projects, demonstrating agility and effective time management skills.

• Prioritize tasks to ensure timely resolution of issues and completion of projects.

Qualifications

• 7+ years of relevant supplier data management, risk management, and P2P experience

• Advanced operational knowledge of supplier data management, including banking and tax requirements for UCAN, with foundational knowledge on a global scale.

• Experience with an ERP system, Workday preferred

• Excellent project management skills, including design, documentation, and c