Retail Event Lead | T-Mobile Arena

 

Position Title: Retail Event Lead | T-Mobile Arena

Starting Pay: $21.00 per hour

 

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

 

Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team?  We're hiring!  Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.

 

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

 

For more information on what we are about as a company, check us out by following the link below: http://www.levyrestaurants.com/who-we-are/
 

Job Summary

 

Mission:   To consistently win one customer at a time through teamwork and by living "The Levy Difference."

 

Overview:   The event lead is responsible for both transactional level interaction with guests by providing a customer service experience that exceeds the customer's expectations, as well as supervisory responsibilities for a location within a venue on event day, or day-to-day staff management. They will report to the Management team of retail. This job requires organization, problem-solving and communication skills. They will perform several day-to-day tasks related to standard retail operations, staff oversight, and additional tasks as assigned by the management team. The event lead serves as the acting manager on duty in the absence of management staff.

 

Essential Duties and Responsibilities:

Service

• Complete steps of service to ensure utmost guest satisfaction
• Establish rapport with guests/members
• Drive sales through engagement of customers, suggestive selling, and sharing product knowledge
• Exceed guest expectations
• Act with a sense of urgency and provide friendly, efficient service to teammates and guests, as well as complete assigned tasks and daily responsibilities
• Respond to guest needs and requests
• Coach teammates on best practices and develop staff in accordance with best retail practices
• Other duties and tasks as assigned by supervisor/manager

 

Supervision

• Serve as lead point of contact for event or acting manager in absence of management
• Understand Levy core signature principals and Rank + Rally core principals
• Ensure employees are following all applicable rules and regulations, as well as state laws, with regards to services, breaks, and best practices
• Provide leadership within a given area of the operation and communicates needs and challenges with management as appropriate
• Teach employees best practices as it relates to store standards on service and controls
• Identify areas of opportunity with staff and coaches appropriately
• Ensure all employees are following uniform code, attendance and service policies in accordance with Levy expectations
• Assist with stand assignments for events
• Assist with event count-ins, count-outs, setups and sports event preparations

 

Controls

• Accurately use POS system
• Employ good safety and sanitation practices
• Practice proper product control and handling of all inventory and equipment
• Ensure all employees are following Levy Core principals by holding themselves and others accountable for store and service standards
• Communicate guest issues to management
• Adhere to Levy company guidelines as stated in team member training manual and employee handbook
• Manage and control floor inventory and product offerings
• Complete all assigned paperwork including checklists, inventory forms, transfer forms, and other paperwork as assigned
• Knowledgeable of Retail Cloud and atVenu POS system
• Other duties and tasks as assigned by supervisor/manager

 

Job Requirements:

• Lift and transport up to 50 lbs
• Frequently reach, lift, stoop, bend and clean to maintain store area
• Walk and stand during entire shift
• Able to communicate effec