Senior Vice President, Customer Success, Remote

The SVP of Customer Success will lead the service delivery function of Aledade’s value based care network, ensuring consistent, predictable, and successful execution across all practice segments. Aledade currently serves 1,800 practices across 46 states, caring for over 2.1 million patients. The SVP will utilize a franchise mindset to quickly bring national scale to our products and services. A metrics-driven and outcome oriented leader, the SVP will employ a rigorous and curious approach to rapidly iterating our service delivery model. 
The SVP will be responsible for developing, leading and managing the team that oversees all aspects of practice service delivery for Aledade, including our Field and Clinical Engagement teams. This leader will partner closely with the SVP of Performance Initiatives and SVP of Health Plan Performance to execute value based care strategy and achieve nation-leading outcomes. In addition, the SVP will be an integral part of Aledade’s executive leadership team, tasked with informing the company’s overall strategic direction. 

Primary Duties:

• Drive cross-functional focus on a delightful, high value partner practice (customer) experience with the Aledade model across the engagement lifecycle, from first communication with the practice to any departure from the network.
• Lead Aledade’s Medical Director team to best support our practices’ efforts in chronic disease management, risk documentation, and PY0 performance.
• Inform development of service delivery models for the full range of practice segments, tailoring each to the unique customer need and experience. 
• The SVP will be an integral part of Aledade’s executive leadership team, tasked with informing the company’s overall strategic direction. 

Minimum Qualifications:

• Bachelor’s Degree with 20+ years experience in healthcare
• 10+ years management/leadership
• Ideal candidates will have a combination of senior-level experience and expertise in health care strategy, business development, management consulting, health care finance, and operations.

Preferred Qualifications:

• Master’s degree or other advanced degree(s) in business, health administration and/or public policy, or other relevant fields.
• 7+ years of experience in population health management.
• Experience leading a network of locations, owned or otherwise.
• Demonstrated ability to develop and lead high performing and collaborative teams.
• Strong foundation in value-based care principles and proven leadership in the healthcare industry. 
• Demonstrated leadership ability to think strategically and implement tactically to consistently deliver results; well-developed skills in diplomacy and collaboration.
• Deep empathy for independent primary care practices and passion for their long term success in value based care.
• Ability to synthesize data from multiple sources to inform action plans and strategy.
• Track record of success in achieving scalable outcomes via national franchise models, with a focus on use of technological tools to scale.
• Strong vision and belief in tech-enablement of the company’s products to enable consistent results at scale and reduced operating costs.

Who We Are:Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of payers, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives, and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You?At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:Flexible work schedules and the ability to work remotely are available for many rolesHealth, dental and