Online Community Engagement Manager - Deseret News

Our company is committed to being trusted voices of light and truth reaching hundreds of millions of people worldwide.

The Deseret News seeks a Community Engagement Manager to cultivate and engage an online community across our first-party platforms. This individual will be a bridge between our journalists and audience, fostering healthy interactions and vibrant discussions. This position will work with a group of moderators and will spearhead initiatives to create and maintain engaging community spaces on our website.

You are a good fit if you have:

• A bachelor's degree in communications, journalism, marketing, a related field, or equivalent experience, is preferred. Journalism experience is highly valued.

• 4-6 years of experience in journalism, communications, marketing, or a related field

• Strong communication and interpersonal skills, with an ability to engage effectively across diverse platforms and audiences

• Demonstrated experience in online community management or a similar role

• An analytical mindset with the capability to leverage data in enhancing community strategies

• A keen interest in understanding user behavior

• Comfort and experience in management and mentorship

• Ability to work nights, weekends and holidays when required

• Sound judgment and decision-making skills

You are an even better fit if:

• You have experience building an online community on social media platforms like Facebook,  Reddit or Discord — or better yet, on a news website

• You are familiar with community management software, such as user comment platforms, and metrics analysis tools

• You have the flexibility to adapt comfortably under shifting deadlines and evolving priorities

• You keep up-to-date with the latest trends and developments in audience growth and digital publishing

• You habitually consume news from other publications

• You’re willing to embrace and promote the voice of the Deseret News

• You have a familiarity with the history, heritage, culture and politics of Utah and its surrounding states

Core Responsibilities:

• Grow and engage our online community by maintaining and enhancing the website’s comment sections

• Develop new strategies for engaging with readership on the website (online Q&As online community events)

• Foster healthy interactions among community members

• Bridge the gap between our journalists and audience by facilitating interaction and dialogue

• Make decisions and give direction based on our standards and guidelines

Day-to-Day Tasks:

• Oversee the company’s moderation processes and participating directly in moderation activities, ensuring community guidelines are upheld

• Highlight and promote comments that embody the Deseret News brand and community ideals and engage directly with commenters

• Collaborate with editorial staff to involve journalists in ongoing and potential discussions in the comments, aligning conversations with upcoming publications

• Provide customer service to community members, addressing inquiries and resolving issues

• Offer feedback and direction on decision-making and the application of our standards and guidelines

• Analyze community-driven metrics to assess community health and engagement, and develop strategic initiatives to enhance overall community participation

Our company

Founded in 1986, Utah Business provides award-winning, in-depth journalism on the tech and entrepreneurial businesses at the forefront of the Beehive state’s thriving economy. Our magazine, website and newsletters reach top executives across the state, and our live and in-person events provide deep-dive access into the people and industries shaping our future. Utah Business is a product of the Deseret News.

Our team

You will join an energetic group of colleagues who aspire to the best processes for development that fit our team. Our team members don't take themselves too seriously, but we are serious about working together as digital innovators.

Our culture

Culture is a very important part of the Deseret