Sr Consulting Engineer-Microsoft

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary  

The Sr Consulting Engineer will integrate and deliver a wide range of technology solutions providing high quality content deliverables ensuring solution is implemented as designed to the client’s satisfaction and approval.  

What you will do: 

• Perform client consultations including discovery, planning, design, and implementation of Microsoft Exchange and Office 365 technologies.

• Implement and support Active Directory, Microsoft 365, and Exchange (on-premises and online), including installations, upgrades, configurations, and security hardening.

• Perform end-to-end Exchange migrations, including Exchange On-Prem, Exchange Hybrid, Google Workspace, and IMAP-based third-party platforms using native and third-party tools.

• Execute Microsoft 365 tenant-to-tenant migrations for various workloads including Exchange Online, OneDrive, SharePoint Online, Microsoft Teams, and Entra ID users and groups using various tools such as (Quest On-Demand, AvePoint Fly, BitTitan).

• Develop and maintain automation scripts (primarily PowerShell) to streamline administrative tasks, reporting, and bulk operations.

• Troubleshoot complex Office 365 issues, escalate as necessary, and drive resolution to ensure minimal user impact.

• Collaborate with project teams and clients to ensure timely and successful delivery of solutions aligned with project goals and technical requirements.

• Create and maintain technical documentation, runbooks, and knowledge base articles to support client environments and internal teams.

• Stay current with evolving Microsoft 365 and Azure AD roadmaps, features, and security practices, proactively sharing knowledge with peers and clients.

• Provide knowledge transfer and hands-on training to client IT staff and support teams.

• Support presales activities, including technical scoping, solution design, and client workshops.

• Participate in internal initiatives, tool development, and continuous improvement efforts within the consulting practice.

• This role requires in-depth conceptual and practical knowledge in its primary job family, as well as knowledge of related technical job families.

• Conducts advanced and complex engineering-related studies researching current and emerging technologies, evaluates alternatives, makes recommendations, and presents reports to management. 

• Regularly interface with technical and business staff of customers, including the project sponsor and stakeholders of projects in more complex engagements. Mentors other engineers to apply engineering background knowledge for project design, analysis, and project coordination of services or products. 

• Collaborate with Professional Services Managers, ATAE’s, Project Managers, and customers to manage expectations and timelines, ensuring that all commitments are met.

• Maintains client relationships as a trusted Technical Advisor. Serves as a collaborative support across internal teams and clients when necessary, using experience and judgment to communicate effectively to all parties.  Serve as technical point of contact on customer engagements.  Participates in variety of sales activities.  

• Provides technical expertise in the analysis of client’s requirements and objectives to develop IT services offerings that provide significant value to the geography, which also includes recommending solutions and assisting account teams with development of proposals, quotations, and presentations. Supports engagements across multiple geographies.   

• Monitors and manages day-to-day operations of assigned complex projects including developing short and long-range goals, objectives, and budgets. 

• Leads mid-size engagements with more mature products or packaged solutions and leads smaller projects with newer single technologies. This role will also lead portions of larger, more complex projects under the oversight of more skilled/tenured resources.

• Mentors other engineers to apply engineering background knowledg