MCS Supervisor – Administrative Assistants

Responsible for the overall management, coordination, and performance of administrative assistants. May also be responsible for managing leads, assistant supervisors, executive assistants, and others, potentially across multiple locations. Provides daily leadership, task direction, education, orientation, mentoring, and operational problem solving to staff. Responsible for quality and service expectations and adherence of institutional and departmental policies, procedures, processes, guidelines, and best practices of staff under their supervision. 

Accountable for appropriate staffing to meet the needs of the work unit, knowledgeable in workforce planning requirements, and ensures the appropriate onboarding and training processes are applied to new hires including developing training plans and reinforcement of skills. Identifies and analyzes operational/practice improvement opportunities, develops ideas for improvements, and implements changes. Able to effectively utilize resources to solve problems. Routinely spends a large percentage of time performing non-clinical administrative support tasks, and exhibits initiative, proficiency, and adaptability to optimize the time of those supported. 

Applies expertise to perform a variety of administrative support tasks including scheduling, coordination, and follow-up tasks for meetings, events, and professional travel; managing calendars; preparing documents and presentation materials; processing invoices and reimbursements; composing and/or transcribing correspondence/documents; supporting departmental projects/activities; creating and maintaining web sites, web pages, databases, spreadsheets, social media accounts; answering telephones and providing related follow-through. Demonstrates proficient use of computer hardware and software, telecommunication, and other office equipment and ability to navigate multiple systems simultaneously. Is accountable for ensuring accuracy and completeness through attention to detail. Strong organizational, communication, and interpersonal skills; a commitment to quality and excellence in service; adaptability; confidentiality; and professionalism are important components of the role.\

As a hybrid role, this is a work arrangement that supports a combination of offsite (remote) and on-site work according to business needs.  On-site expectations are determined by the supervisor and will be discussed during the interview.
 

“During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question – Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.”

Visa sponsorship is not available for this role. 

Position requires a high school diploma or G.E.D. with a minimum of six years’ experience in an administrative support role 

or a one-year degree/diploma in an administrative, business, or medical-related program with a minimum of five years’ experience in an administrative support role 

or an associate’s degree in an administrative, business, or medical-related program with four years’ experience in an administrative support role, 

or a bachelor’s degree in an administrative, business, or medical-related program with two years’ experience in an administrative support role. 

Administrative support role experience must include performance of responsibilities such as meeting management and calendar coordination, creating/transcribing correspondence/documents, and utilization of business-related software to produce databases, spreadsheets, presentations, etc. Demonstrates leadership and organizational skills, and ability to communicate effectively with others. Prior management experience is preferred. Possess high-level skills in organization, customer service, professionalism, interpersonal relations, written and oral communication, and the ability to prioritize, frequently and quickly shift tasks, and adapt to a rapidly changing environment. Demonstrate effective and appropriate decision-making, judgment, and confidentiality, attention to detail, and follow-through. Experience with coordination of meetings, travel, and expense management. Proficient application of English grammar, punctuation, and sentence structure. Prefer work-related experience within the last ten years. 

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