Participant Experience Liaison II

<p>At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what.</p> <p>The Participant Experience Liaison II is accountable for driving excellent participant experience by connecting our participants to the PACE system of care and serving as a liaison between each participant and their WelbeHealth care team. This role focuses on ensuring smooth onboarding to the PACE program and plays a key role in supporting participants throughout their entire WelbeHealth journey.</p> <p><strong>This role is different because the Participant Experience Liaison II at WelbeHealth:</strong></p> <ul> <li>Acts as an advocate for all potential participants looking to join WelbeHealth’s PACE program by providing a seamless onboarding experience and supporting them throughout their entire WelbeHealth journey</li> <li>Plays a critical role in supporting a growing, mission-driven healthcare organization, ensuring vulnerable seniors feel supported and have access to high-quality care</li> </ul> <p><strong>We care about our team members. That’s why we offer:</strong></p> <ul> <li>Medical insurance coverage (Medical, Dental, Vision)</li> <li>Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days</li> <li>401K savings + match</li> <li>Comprehensive compensation package including base pay and bonus</li> <li>And additional benefits!</li> </ul> <p><strong>On the day-to-day, you will:</strong></p> <ul> <li>Serve as the main point of contact for new participants and their families during the first 90 days of enrollment, and then throughout their journey in the program</li> <li>Facilitate care coordination from pre-enrollment to enrollment by attending mandatory hand-off meetings with the Enrollment and interdisciplinary teams (IDT), ensuring prospective participants receive timely assessments, communication about next steps, and a smooth onboarding experience for their first day of enrollment</li> <li>Review new participant tracking tools to identify any immediate needs, and coordinate with the IDT to ensure all needs are addressed in a timely manner</li> <li>Oversee monthly new enrollee orientation day, including provision and training of WelbeLink, vitals and emergency equipment, center tour, and introduction to assigned IDT team</li> <li>Conduct checkpoints with new participants at their first 30, 60, and 90 days post enrollment, and then on a regular basis afterwards</li> <li>Partner with the Behavioral Health and Social Work teams to conduct recurring check-ins with high-risk participants to ensure s