Clinical Services Representative- (PRN -As Needed)

The Clinical Services Representative provides clerical and administrative support to clinical staff, helping ensure smooth unit operations while delivering exceptional customer service to patients and visitors. The position follows established guidelines and functions under close supervision.

 

Job Standards and Performance Expectations

Patient Medical Record Management

• Assembles and maintains complete and accurate patient medical records from admission through discharge.
• Collects, organizes, and files all patient-related documentation; runs required reports and retrieves data upon request by physicians or nursing staff.
• Processes patient orders and requests for diagnostic exams and ancillary services (e.g., laboratory tests, imaging, transportation) accurately and within required timeframes.
• Coordinates patient admissions, transfers, and discharges in collaboration with clinical staff.

Unit Support & Inventory

• Orders unit supplies and equipment as needed and maintains appropriate inventory levels.
• Retrieves medications from the pneumatic tube system and/or pharmacy and delivers them to nursing staff or places them in a secure location as directed by the nurse manager.

Quality & Customer Service

• Assists nursing staff with retrieving medications from the pneumatic tube system and ensures proper placement for administration.
• Serves as the unit receptionist by greeting patients, directing visitors, and providing information to medical staff in accordance with guidelines.
• Answers phone calls using proper telephone etiquette and responds to patient call lights promptly.
• Maintains a clean, organized, and orderly work area and ensures unit office equipment is properly maintained.

Collaboration & Partnership

• Contacts physicians for consultations and communicates relevant information to nursing staff in a timely manner.

Other Duties

• Performs additional duties as assigned or requested.

Qualifications

Education

• High school diploma or equivalent required.

Training

• Medical terminology or Medical Assistant training preferred.

Skills & Abilities

• Strong communication and customer service skills.
• Proficiency in basic computer applications.
• Working knowledge of medical terminology.
• Ability to operate standard office equipment and effectively multitask in a fast-paced environment.

Licensure/Certification

• Current Basic Life Support (BLS) certification required for positions in mental health departments only.

 

FMOL Health is a leading health care innovator in Louisiana and Mississippi. We bring together outstanding clinicians, the most advanced technology and leading research to ensure that our patients receive the highest quality and safest care possible.

This commitment is grounded in a history that is more than 100 years old, but reflected today by our strategic vision of transforming healthcare through superior performance and excellent patient care.
In the last fiscal year, FMOL Health had:

• 1,747 Licensed Beds
• 65,322 Discharges
• 44,592 OR Procedures
• 10,827 Full Time Employees
• 331,360 Inpatient Days
• 1,915 Active Medical Staff
• 229,296 Emergency Visits

As a nonprofit, mission-focused Catholic healthcare ministry, we give special attention to our citizens who are most in need. During the most recent fiscal year, we provided more than $39 million in unreimbursed care and community support to the underprivileged.

Our health system is one of the largest in Louisiana, with hospitals, clinics and physicians located throughout Louisiana and in Mississippi. In fact, we provide care to almost half of Louisiana’s citizens, and serve in Mississippi's largest metropolitan area. Because of our size and the partnerships we have with other local organizations, we are able to pool our resources and share cost and service efficiencies and learn from each other, thereby accelerating our ability to improve care and solve challenges.

Since our founding in Monroe, Louisiana in 1911, we have been blessed by the guidance of the Franciscan Sisters. Through their guidance and steadfast example, we have committed to assure that we perpetuate their healing ministry for another hundred years. It is a noble purpose we strive to fulfill every day.

Headquartered in Baton Rouge, Louisiana, we serve patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated informat