Technical Portfolio Analyst (Intern)

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Internship Program Overview

At ServiceNow, we’re looking for students who want to learn, grow, and take a giant step early in their career, all while making a giant impact. We offer 12-week internship opportunities all over the world across various business functions. Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team building activities. Additionally, interns will have access to online learnings and dedicated Summer Coach to further grow their careers with us

If you want to make work, work better, we want you. To learn more, check out our Early Career Page!

Job Description

The role of a Technical Portfolio Analyst is part of ServiceNow Impact. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value.

The Technical Portfolio Analyst plays a global role and is responsible for supporting both the creation and on-going enhancement of a portfolio of Technical Accelerators. The Impact Technical Accelerators help customers to unlock business value, accelerate ServiceNow product adoption, as well as stay current and healthy.

• Work closely with Technical Portfolio Managers as well as other product experts to gain insights and knowledge of the ServiceNow Impact Technical Accelerators.
• Execute the enhancement and maintenance process of Technical Accelerator content (such as enablement and delivery materials) based on customer feedback and/or when new products and platform capabilities emerge.
• Support the creation of Impact Technical Accelerators including engagement flows, delivery materials, and supporting technical automations.
• Organize and execute product research assignments with internal product partners to support the identification of new technical accelerators.
• Support the partnership with and enablement of global Technical Consultants who deliver Technical Accelerators to customers.

Qualifications

• Currently enrolled at an accredited university pursuing a bachelor's degree in Business, Information Systems, Computer Science, or a similar field and on track to graduate between Dec 2025-June 2026
• Excellent listening, verbal, and written skills.
• A passion to continually learn new areas of the Now Platform through instruction and self-training.
• Proficient in Microsoft Office products and collaboration tools e.g., PowerPoint, SharePoint, Teams.
• Ability to build meaningful business relationships with ServiceNow customers, prospects, and internal colleagues.
• An ambitious, creative, goal-oriented, and customer-focused mindset.
• Ability to think big and deliver projects from conception through completion.
• Keen attention to detail and the ability to multitask in a self-managed environment.
• Highly organized and efficient.
• Ability to handle multiple competing priorities, and ability to adapt in a flexible and fast-paced environment.
• A basic understanding of Cloud computing and SaaS offerings is a plus.
• Previous internship experience is a plus.

*this role is not eligible for employment based sponsorship

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, nati