Audio Visual Specialist - Well& by Durst, 151

LEGENDS

Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. ­­Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

ATTRACTIONS

Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates with 10+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight, and drive a steady stream of diverse visitors.

• Custom narratives to guide the journey, delivered to deeply engage distinct visitor groups
• Bold and dramatic design to push the envelope on the physical space and inspire awe and wonder
• Re-imagined dining experiences to delight local foodies
• Leading-edge technology and innovation to drive interactivity and create fully immersive experiences

Legends manages all operations across ticketing, special events, sponsorship food and beverage and retail for Attractions partners.

WELL& by DURST, 151

Well& by Durst, 151 is a constantly evolving experience that supports your well-being and fuels your endeavors. It’s a social spot to gather friends and colleagues, and an intimate space to gather your thoughts. Bring a lunch date to sample world-class cuisine or push your ideas further with flawless business services.

THE ROLE
In this client-facing role, you will design, setup and provided operation support of small to large-scale audiovisual system configurations including virtual streaming support. It requires a hyper-focus on customer service and the ability to work independently. An additional key requirement is the ability to function optimally in a fast-paced, dynamic work environment with quicky changing work priorities. The role reports to the AV Manager.

ESSENTIAL FUNCTIONS

• Consult on, analyze, and configure the proper audiovisual components required for each event
• Document and maintain audiovisual requirements per event
• Proficient, accurate and timely setup, operation, and breakdown of audiovisual equipment
• Track client support requests and system failures
• Escalate complex issues to advance support service teams and vendors
• Manage, maintain, and troubleshoot audiovisual equipment and component issues
• Replace defective hardware before, during, and after events
• Diagnose software, firmware, and hardware errors and failures
• Oversee and setup for large-scale meetings for on-site and hybrid video streaming (including camera set-ups, video switching and audio mixing)
• Setup, video record, and edit events as assigned by management
• Diagnose and repair videoconferencing equipment and computer hardware by contacting the vendor when necessary
• Conduct standard walk-throughs to ensure all systems are operational prior to and during all events
• Provide level-1 and level-2 support to all point-of-sale system problems and escalate when necessary
• Assist with point-of-sale support, company PC, printers and related equipment for the venue
• Update of the company’s PCs, printers, and related equipment (including end user support, performing PC maintenance, POS Maintenance, upgrades, and configurations)
• Maintain a thorough knowledge of the organization and adheres to all standards and practices
• Collaborate with other members of the IT team—especially Service Desk staff to resolve tickets/issues
• Attend weekly meetings and individual client meetings to discuss event timelines and establish audiovisual needs
• Support sister properties as needed
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training
• Perform other related duties as assigned

 QUALIFICATIONS

• Associate’s Degree
• Know