Operations Support Specialist I-OSS1

SUMMARY:

This is an entry level position responsible for providing internal customer service with a broad range of operational support activities for local and regional Pike Engineering operations. This role will report to a Supervisor or Manager in a Pike Engineering office.

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

Under supervision the individual in this role is expected to:

 

 Input information accurately from a variety of sources into computer database or applications to support time and expense entry, work management, invoicing, AP, expense reconciliations or and other processes as assigned.

 Provide general administrative and clerical support including mailing, scanning, and copying. May serve as the receptionist for the Pike Engineering facility. 

 Run reports from a variety of tools or systems and review data inputs/outputs for completeness and correctness 

 Arrange employee engagement activities in the office.

 Prepare and modify documents including correspondence, reports, drafts, memos and emails as directed

 Meet established deadlines and deliver requested information in a timely manner

  Scheduling and coordinating meetings and appointments; maintain the master calendar of in-house meetings and manage employee calendars & availability   Support company and client sponsored events by organizing and scheduling catering, facilities, restaurants, or other vendors as necessary.   Maintain a variety of general administrative reports and databases including fleet, phone lists, storm rosters, occupancy and PPE assignment.    Cost-effectively monitor and order office supplies as required   Assist with new employee on-boarding process   Assist with maintaining fleet vehicles with coordinating and managing maintenance appointments and tracking mileage. Outfitting fleet vehicles with required up-to-date equipment.    Perform other dutiesas assigned by management.

 

COMPLEXITY OF WORK:  Semi-routine; majority of work covered by established procedures.

 

 

 

 

RELATIONSHIP OUTSIDE WORK GROUP:

Exchange of information, which occasionally requires tact and/or diplomacy.

 

 

SUPERVISORY RESPONSIBILITIES: N/A

 

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

1.   REGULAR ATTENDANCE is required.

 

2.   EDUCATION and/or EXPERIENCE 

 

EDUCATION

• Required High school degree or GED.
• Preferred Associates degree (AA or equivalent from two-year college or technical school).

 

EXPERIENCE

0-1  Year(s) Experience in similar support role or performing general administrative duties. Familiarity with utility or engineering office operations is preferred.

 

 

 

LANGUAGE SKILLS: 

1.  Ability to read and interpret documents such as procedure manuals, operational procedures, etc.
2.   Ability to write simple correspondence.

 

MATHEMATICAL SKILLS: 

1. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
2. Ability to compute rate, ratio and percent and to draw and interpret spread sheets

 

 

REASONING ABILITY: 

A.  Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

B.  Ability to deal with problems involving few concrete variables in standardized situations.

 

 

OTHER SKILLS AND ABILITIES:

• Required computer skills and knowledge of relevant software 
• Required knowledge of operation of standard office equipment 
• Required knowledge of clerical and administrative procedures and systems such as filing and record keeping 
• Demonstrated ability to work independently and follow through on assignments
• High energy level with ability to work in fast paced, ambiguous environment
• Professional appearance maintained at all times
• Ability to deal and work well with a variety of individuals from various socio-economic, cultural, and ethnic backgrounds.
• Team oriented

 

PHYSICAL DEMANDS: The physical demands described here are r