Seasonal Part-Time Visitor Services Representative

 Reports to: Associate Director of Visitor Services 

Department: Public Engagement  

Status: Part-time/Non-exempt  

Duration of assignment:  Approximately 21 weeks; April 2025 – October 2025 

Must be available to work 20-25 hours per week, including flexibility on weekends. Schedules and shift times are determined based on facility/programming needs and will change week to week. Regular weekend work and holiday work is required; Visitor Services Representatives report to the following locations throughout Central Park; Belvedere Castle, Charles A. Dana Discovery Center, The Dairy Visitor Center and Gift Shop, Chess and Checkers, Columbus Circle Information Kiosk, Davis Center, North Meadow Recreational Center (summer only), and in-park pop up initiatives (summer only). 

Note: This position is in-person (not a remote role). 

Rate: $21/hour  

About Central Park Conservancy 

Central Park is one of the world's most famous and beloved public spaces. Designed by Frederick Law Olmsted and Calvert Vaux in 1858, the 843-acre Park was the country's first purpose-built public park and is a National Historic Landmark and a New York Scenic Landmark. The Central Park Conservancy, a private, not-for-profit organization, was founded in 1980 to rescue the Park, which had fallen into serious disrepair. Since then, the Conservancy has overseen the investment of over $1.6 billion in the restoration of the Park, which now hosts over 40 million visitors a year.

The Conservancy is one of the largest and most successful public private partnerships in New York City and is considered a major civic institution given its impact on the health and vibrancy of both the Park and the City.  The Conservancy’s mission is to preserve and celebrate Central Park as a sanctuary from urban life. The City of New York has formally entrusted the care of the Park to the Conservancy which is responsible for every aspect of its care, including landscape maintenance, capital improvements, and the visitor experience. The Conservancy employs roughly 400 people and has an annual operating budget of $100 million.

Key Responsibilities 

Best-in-Class Customer Service: 

• Proactively greet, assist, and engage Park visitors, in a professional and inviting manner 

• Enhance every person's visit to Central Park by providing detailed and accurate information and directions, and by interpreting the Park’s history, landscapes, design, features and programming 

• Manage lines and crowds consistently with an emphasis on safety 

• Respond to visitor inquiries via the phone, in person, and e-mail as needed 

• Engage visitors in conversation about the Conservancy and our role in maintaining Central Park  

• Promote Central Park Conservancy membership, tours, and various other ways people can support our mission 

• Help to maintain a safe, clean and welcoming Center; includes properly securing the Center each evening, reporting all safety issues to the appropriate personnel, monitoring proper use of Center throughout your shift, and participating in regular light cleaning 

• Facilitate individual and group orientati